Multi Services Assistant at Williams

England, United Kingdom

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£25,250 – £25,250Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Business Services, Professional ServicesIndustries

Requirements

Ability to work without direct supervision
High level of multi-skilling across various service areas
Excellent customer service skills
Adherence to Williams Lea policies, procedures, and protocols
Courteous interaction with clients and visitors
Ability to prioritise jobs and meet customer requirements and deadlines
Extensive computer and data-related skills, including usage of internal and external portals/systems
Understanding of service level agreements (SLAs)
Ability to recognise and translate client needs into responsive service
Availability for shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm (with potential evening events as agreed overtime)
Fully onsite work in Leicester, LE1

Responsibilities

Courteously greet and interact with visitors to the premises
Deal with any other reception duties as required
Manage room and hospitality bookings, including setting up rooms
Supervising and assisting at events (including evening events as agreed overtime)
Manage desk and room bookings via Condeco, reporting trends to Team Leader and Account Manager
Deliver an exceptional file management service
Sort, scan, rename and distribute incoming mail
Maintain equipment to a good working order, troubleshoot problems, and place service calls when needed
Follow all stock and consumable procedures; replenish copiers with all consumables
Prioritise jobs and run them to meet customer requirements and deadlines
Provide photocopying, scanning, and printing as per customer instructions
Collect and complete any information required for billing or client charge back data
Understand and comply with Floor Support corporate standards; constantly seek ways to improve operations and suggest/implement approved ideas
Deal with any enquiries in a prompt and efficient manner
Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with SLAs
Handle incoming and outgoing deliveries via courier – ensure all incoming documents are scanned entirely and allocated to relevant electronic post folders
Deal with incoming hand deliveries from clients – ensure all incoming documents are scanned entirely and allocated to relevant electronic post folders
Managing a structured and efficient workflow for all service areas within remit
Ensuring all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
Regularly reviewing services to ensure continuous improvement of their delivery
Ensuring stationery, facilities, and other equipment are properly utilised

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-taskingAdministrative DutiesQuery HandlingOffice Support

Questions & Answers

Common questions about this position

What is the salary for the Multi Services Assistant role?

The salary is £25,250 per annum, plus company benefits.

Is this a remote or onsite position?

This is a fully onsite position in Leicester, LE1.

What are the key responsibilities or skills needed for this role?

Key responsibilities include greeting visitors, managing room and hospitality bookings, file management, sorting and distributing mail, maintaining equipment, handling photocopying/scanning/printing, and prioritizing jobs to meet deadlines.

What is the work schedule for this position?

It is a full-time permanent contract with 37.5 hours per week, Monday to Friday from 8:30am until 5pm, including a 1-hour unpaid lunch break.

What makes a strong candidate for the Multi Services Assistant role?

A strong candidate will provide excellent customer service without direct supervision, demonstrate multi-skilling across reception, mail, printing, and room booking duties, and maintain client relationships while adhering to policies.