Multi Service Team Leader at Williams

Birmingham, England, United Kingdom

£29,000 – £29,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Services, Legal Services, Financial ServicesIndustries

Experienced team leader or supervisor, ideally in a document services or business support environment
Proven ability to manage people effectively, including performance, attendance, and conduct matters
Excellent communication and leadership skills with a “can-do” attitude
Strong customer focus and the ability to lead by example
Flexible, proactive, and solutions-oriented approach to work
Strong organisational and problem-solving abilities, even under pressure
High attention to detail

Supervise, motivate, and develop a team of Assistants and Workflow Coordinators
Monitor and maintain service quality, ensuring SLAs are met or exceeded
Lead by example, fostering a culture of accountability, service excellence, and continuous improvement
Conduct daily walk rounds and provide performance feedback to the Account Manager
Manage sickness and absence across the team, carrying out investigations, welfare meetings, and return-to-work interviews in line with company policies
Support staff training, onboarding, and development using the KnowledgeBank skills matrix
Create and maintain SOPs to ensure consistency and compliance
Ensure that best practices and SOPs are adhered to
Ensure that Assistants provide good customer communication and promote an environment which strives to provide service excellence
Carry out Root Cause Analyses and support continuous improvement initiatives
Produce reports, data, and management updates as required
Ensure that housekeeping on equipment is regularly checked and that equipment is properly operated and maintained
Ensure that the workflow is maintained in a tidy and well-presented manner, and manage client perception and expectations
Ensure that supplier and ordering processes are followed, maintain stock levels for consumables
Lead weekly team briefings to communicate updates and foster engagement
Ensure excellent communication with clients and maintain a professional, service-focused environment