Responsibilities

The Mortgage Processor II (Safe Act) will be responsible for processing conventional and government loan requests based on product, underwriting, and state specific and investor guidelines, serving as a communication liaison between the customer and M&T’s Mortgage department. They will directly assist customers as required, work with various internal departments and external organizations to obtain processing related documentation, immediately notify all necessary parties of irregularities, monitor and update credit reports, appraisals, and verifications, work closely with underwriting to resolve issues, prepare and mail commitment letters, review title and homeowner’s insurance, update loan conditions, provide the closing attorney with additional documentation, and ensure adherence to all regulatory requirements and guidelines. Additionally, they will identify risk-related issues needing escalation to management and promote an environment that supports belonging and reflects the M&T Bank brand, maintaining M&T internal control standards and completing other related duties as assigned.