Mortgage Branch Manager (Pulte Mortgage) at PulteGroup

Carmel, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mortgage, Real Estate, HomebuildingIndustries

Requirements

High School diploma or equivalent (College degree preferred)
Must be able to obtain and maintain mortgage licenses in multiple states
Minimum of 3-5 years prior leadership experience
Minimum 2-3 years prior mortgage banking industry experience
Valid Driver's License (as driving is an essential function)
An active NMLS License is preferred
Builder affiliate experience is preferred
Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner
Experience in team management and leadership, with a focus on professional development and growth
Effective understanding of mortgage lending processes, regulations, and industry trends
Demonstrated ability to drive

Responsibilities

Effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment
Training sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period
Proactively pursuing and securing signups for Pulte Mortgage at point of sale
Actively participating with builder in Homebuyer and/or Realtor events designed to generate community interest
Setting standards for customer service in conjunction with local homebuilding management and achieving targeted customer satisfaction rating goals
Ensuring the team achieves expected outcomes and effectively managing challenges as they occur
Attending all community and leadership meetings as a member of the Division Senior Operating team
Serving as a liaison between various builder and mortgage functions to efficiently manage Division's backlog
Ensuring timely subdivision approval
Meeting or exceeding business plan goals
Managing branch financial performance
Performs other duties as assigned
Ensuring appropriate staffing to meet department needs
Utilizing recruiting and selection tools/processes to build organizational talent
Delegating work according to employee’s abilities and skills
Evaluating employee’s performance and planning for compensation actions in accordance with that performance
Providing developmental opportunities through identification of internal and external training opportunities
Creating opportunities for employee growth
Providing continuous coaching with regard to functional and leadership standards (technical skills and behaviors)
Generating an effective mortgage strategy and working with the Homebuilder to meet and exceed plan goals