Moderator at Dow Jones

New Delhi, Delhi, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Investing, MediaIndustries

Requirements

5+ years of experience in moderation or individualized customer service on an investing platform
Excellent written and spoken English communication skills, including strong command of slang and nuance
Team player with the ability to make fast, independent decisions
Ability to conduct civil, productive interactions with contentious users
Strong understanding of financial, investment and business terminology
Ability to identify valuable investment insights

Responsibilities

Identify posts and content - written, video, audio, graphics - that are not suitable for Barron’s, and take swift action to remove them
Address reports of abusive comments and manage the pending user content pipeline
Strategize around highlighting good community contributors and content creators
Conduct ongoing reviews of high-traffic, ‘risky’ open community areas
Provide input for AI filters and manually-enforced guidelines
Take further action with commenters who habitually violate our terms of use and escalate serious abuse to the moderation manager
Facilitate timely discussion by ensuring that all comment queues in the content management system are cleared (approved/deleted) quickly

Skills

Key technologies and capabilities for this role

Content ModerationCustomer ServiceEnglish CommunicationFinancial TerminologyInvestment KnowledgeCommunity ManagementUser EngagementRisk AssessmentDecision MakingAI Filters

Questions & Answers

Common questions about this position

What experience is required for the Moderator position?

Candidates need 5+ years of experience in moderation or individualized customer service on an investing platform.

What key skills are needed for this role?

Required skills include excellent written and spoken English communication skills with strong command of slang and nuance, ability to make fast independent decisions as a team player, strong understanding of financial investment and business terminology, and ability to conduct civil interactions with contentious users.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Moderator role?

This information is not specified in the job description.

What does the company culture emphasize for Moderators?

Moderators must understand Barron’s mission and promote the company’s core values by facilitating intelligent interactions centered around investment-related topics, while engaging users to understand policies and increase engagement.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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