d) im Kundenmanagement- Homeoffice möglich at IQVIA

Leipzig, Saxony, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

Enthusiasm for customer interaction and the core business in the healthcare sector
Communicative with high loyalty, discretion, and confidentiality as essential values
High customer and service orientation with very good written and verbal expression skills
Pronounced organizational skills, reliability, and strong emphasis on accuracy
Confident handling of MS Office applications
Completed commercial training (kaufmännische Ausbildung)
High sense of responsibility and process orientation

Responsibilities

Receiving, checking, and processing customer inquiries
Managing general incoming channels such as email, support tickets, etc
Organizing, moderating, and documenting department meetings, as well as supporting the team in operational tasks (e.g., room booking, office supplies ordering)
Oral and written communication regarding customer concerns
Taking over administrative tasks in customer cases
Monitoring SLAs from customer contracts and ensuring timely processing by the respective organizational units

Skills

Key technologies and capabilities for this role

Customer ServiceEmail ManagementSupport Ticket HandlingMeeting OrganizationDocumentationAdministrative SupportRoom Booking

Questions & Answers

Common questions about this position

Is remote work possible for this position?

Yes, home office is possible with flexible working hours in a glide time model and hybrid work arrangement.

What benefits does DAVASO offer?

Benefits include paid time off on Christmas Eve and New Year's Eve, subsidized canteen meals, free drinks and fruit, company pension scheme, fitness studio discounts, travel agency rebates, discounted job ticket, and company events.

What skills and qualifications are required for this role?

Required qualifications include a completed commercial apprenticeship, secure handling of MS Office applications, strong communication skills, customer and service orientation, organizational skills, reliability, accuracy, high loyalty, discretion, confidentiality, self-responsibility, and process orientation.

What is the compensation or salary for this position?

This information is not specified in the job description.

What support is provided during onboarding and for career growth?

A mentor program is offered during the entire onboarding period, along with structured feedback loops, annual development discussions, internal development opportunities within the IQVIA group, individual training, internal workshops, and conference participation.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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