Mission Support Product Warranty Specialist at Saronic

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Maritime, Autonomous SystemsIndustries

Requirements

3–5 years of experience in product warranty coordination, service operations, or supply chain administration, ideally in marine, automotive, or heavy equipment environments
Strong understanding of warranty and RMA processes, including claim documentation and OEM communication
Ability to interpret and manage technical product information, including engine serial numbers, part numbers, and service campaign details
Proficiency with CRM/ERP systems (Salesforce preferred) and comfort working within OEM web portals
Exceptional attention to detail with strong record-keeping, documentation, and organizational skills
Excellent communication skills for coordinating across internal teams and external partners
Self-motivated, accountable, and able to manage multiple active claims and deadlines simultaneously
Bachelor’s degree preferred or equivalent professional experience
Prolonged periods of sitting at a desk and working on a computer
Occasional standing and walking within the office
Manual dexterity to operate a computer keyboard, mouse, and other office equipment
Visual acuity to read screens, documents, and reports
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
Ability to lift (requirements partially specified)

Responsibilities

Coordinate inbound product validation with the Receiving team, ensuring serial numbers and inventory records accurately match OEM shipment documentation
Serve as the internal lead for engine warranty administration, managing warranty coverage, claim filings, and communication with the OEM
Work cross-functionally with Manufacturing, Supply Chain, and Mission Support to identify and resolve production or field issues tied to engine warranty coverage
Lead ship set commissioning by filing required documentation in the OEM portal to establish warranty start dates and maintain compliance
Track and process service campaigns or recall notifications, ensuring all relevant updates are communicated to internal teams and properly documented
File and manage warranty claims through the OEM web portal with high attention to accuracy and completeness, ensuring cost recovery for all in-warranty work
Interface with customers as needed to support warranty claim submissions, status updates, or clarifications when Saronic acts as the dealer of record
Maintain accurate CRM/ERP records (Salesforce) for warranty coverage, claims tracking, and OEM communication logs
Monitor warranty KPIs, including claim timeliness, accuracy of OEM portal data, and reimbursement recovery performance

Skills

Key technologies and capabilities for this role

Warranty AdministrationOEM PortalCRMERPInventory ManagementSupply Chain CoordinationClaim FilingDocumentation ComplianceSerial Number ValidationService Campaigns

Questions & Answers

Common questions about this position

What experience is required for the Mission Support Product Warranty Specialist role?

Candidates need 3–5 years of experience in product warranty coordination, service operations, or supply chain administration, ideally in marine, automotive, or heavy equipment environments.

What key skills are needed for this position?

Required skills include a strong understanding of warranty and RMA processes, ability to interpret technical product information like engine serial numbers and part numbers, proficiency with CRM/ERP systems (Salesforce preferred), and exceptional attention to detail with excellent communication skills.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this warranty specialist role?

A strong candidate thrives in a fast-paced environment, takes ownership of process accuracy, and has hands-on experience in marine, automotive, or heavy equipment warranty programs, with self-motivation, accountability, and cross-functional collaboration skills.

Saronic

Develops advanced autonomous surface vessels

About Saronic

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels utilize adaptive path planning, passive sensors, and advanced algorithms, along with edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, using resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness, extend operational reach, and enhance survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics, generating revenue through the sale of ASVs and related customization services.

Austin, TexasHeadquarters

2022Year Founded

$223.7MTotal Funding

SERIES_BCompany Stage

DefenseIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

Stock Options

Life Insurance

Disability Insurance

Risks

Increased competition from other defense tech startups threatens Saronic's market share.

Rapid AI advancements may require costly updates to maintain competitive ASV systems.

Geopolitical tensions could hinder international collaborations and foreign government sales.

Differentiation

Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.

Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.

Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

Upsides

Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.

Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.

AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.

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