Mid Market Customer Growth Executive at InMobi

Sarajevo, Federation of Bosnia Herzegovina, Bosnia and Herzegovina

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

Entry-level position in Customer Growth (no specific prior experience listed)
Ability to build and maintain trusted client relationships
Capability to serve as focal point for client business and technical expectations
Skills in coordinating with internal teams (Customer Success, CPaaS Registrations, Platform Operations, Revenue Assurance, Self Service)
Proficiency in analyzing and forecasting client traffic data
Passion, curiosity, collaboration, and purpose-driven mindset

Responsibilities

Build and maintain trusted relationships with assigned top Tier 2 clients through regular meetings, sharing Infobip strategy/roadmap, and positioning against competitors to achieve customer health and growth
Serve as focal point for clients on business/technical expectations, handling technical escalations, services/product adoption, and communicating feedback to Product teams; coordinate teams to serve customers
Meet and exceed quarterly KPIs (gross profit, margin%, cross-sells, NRR, tier2 to tier1 transitions) for business growth
Work closely with Customer Success for existing and future SaaS business
Collaborate with CPaaS Registrations and Platform Operations to ensure proper client account setup (account creation, route management, sender registration, content filtration)
Monitor and act with Revenue Assurance to minimize health risks, including financial collections and netting
Analyze and forecast client traffic, reacting to ensure growth, minimize losses, and maximize GP/revenue
Collaborate with Self Service team for customer transitions/upgrades, ensuring thorough internal handover and smooth customer handoff

Skills

Key technologies and capabilities for this role

Client Relationship ManagementCustomer RetentionKPI ManagementData AnalysisCross-SellingAccount SetupRisk ManagementTechnical EscalationInternal CoordinationPerformance Metrics

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

What are the main responsibilities of the Mid-Market Customer Growth Executive?

The role involves building trusted client relationships, meeting quarterly KPIs for business growth, ensuring proper account setup, monitoring risks, analyzing client data, and coordinating with internal teams like Customer Success and Platform Operations.

What KPIs does the role need to meet?

Key KPIs include gross profit, margin%, cross-sells, NRR, and tier2 to tier1 transitions to ensure business growth.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and a global environment where people show up with purpose.

Is this an entry-level position?

Yes, this is described as an entry-level position in Customer Growth, focused on achieving business growth through client management and cross-functional collaboration.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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