MGR - Production Flow

The Diligence Manager Production Flow is responsible for managing the production and delivery of offered services, including directly managing the Loan Review Quality Control team and reporting findings to clients and management. This role involves close collaboration with internal departments for due diligence coordination and business needs. Key duties include reviewing client scope, guidelines, and requirements, communicating these to the team, and managing Quality Control analysts with a proper feedback loop. The Manager is accountable for production goals in terms of quantity and quality, meeting SLAs, and communicating internally with the VP of Operations to ensure feedback is incorporated. Responsibilities also include understanding and articulating system and operations processes, identifying trends or inconsistencies, evaluating inquiry problems, and determining resolution steps. The Manager must ensure regulatory and compliance policies are implemented and followed, set team goals, define employee performance plans, measure progress, and provide feedback and coaching. Additionally, the role involves engaging with senior management to align the team with organizational objectives, solving complex problems, reporting status, maintaining a focus on management reporting, tracking and reporting results against established metrics, and driving improvements in overall client experience. The Manager is expected to foster a culture that encourages timely escalation and resolution of issues.