[Remote] Merchant Support Teammate Italian Market at eBay

Ireland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Disciplined self-starter who is driven, motivated, proactive, and effective at solving problems with a flexible approach, supported by a strong commercial or sales background
Experienced in supporting passionate customers and delivering positive outcomes, using strong analytical skills to understand needs and recommend solutions
Excellent at managing time and consistently diligent in work, with the ability to use AI tools effectively to enhance productivity and decision-making
Flexible and independent while also demonstrating strong teamwork; confident handling any eBay customer issue and experienced in both buying and selling on eBay
Fluent in Italian and English with strong communication and commercial skills
Well-organised, able to research solutions thoroughly using data and AI-driven insights, and committed to providing clear follow-up for members

Responsibilities

Interact with top sellers providing a one-stop shop, premium service experience and be an expert in areas like buyer protection/seller, policy, billing/credits, GSP, seller standards, defect reviews, selling limits, and account development through inbound/outbound phone interactions and email
Be viewed as a subject matter expert by peers, with full proficiency in one or more areas such as selling limits, buy, sell, eMBG, growth
Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the accurate resolution, and act with empowerment when appropriate
Use judgement in coaching members regarding marketplace policies to ensure an optimal outcome
Express genuine curiosity about helping the customer improve their eBay business and provide exceptional customer service
Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the platform
Accurately use systems to get the right solutions and keep track of customer details
Understand customer priorities and identify key improvement areas while anticipating needs, always acting with the customer in mind and providing empathy; be a customer advocate

Skills

Key technologies and capabilities for this role

Customer ServiceSeller SupporteBay PoliciesBillingSeller StandardsDefect ReviewsSelling LimitsAccount DevelopmentPhone SupportEmail SupportTroubleshooting

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Merchant Support Teammate role?

Required skills include a strong commercial or sales background, strong analytical skills, effective time management, and the ability to use AI tools to enhance productivity.

What is the company culture like at eBay?

eBay fosters a culture where customers are the compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work, with a team of passionate thinkers, innovators, and dreamers.

What makes a strong candidate for this position?

A strong candidate is a disciplined self-starter with a commercial or sales background, strong analytical skills, experience supporting customers, excellent time management, and proficiency in using AI tools.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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