Merchant and Partner Onboarding Coordinator at Planet

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Retail, Hospitality, FintechIndustries

Requirements

Excellent English knowledge, knowledge of French, German or Italian is an asset
Exceptional verbal and written communication skills
Previous experience within account management and/or client success experience will be an advantage
Adaptability and strong problem-solving skills
Ability to build rapport and collaborate with others within the company and externally

Responsibilities

Preparing onboarding forms for Sales and/or Customers
Contacting customers to support them with getting through AML and KYC process
Collaborating with internal departments to facilitate client need fulfillment
Escalate any issues raised within the onboarding process and drive them towards resolution
Complete welcome calls and training calls to customers
Provide trainings to Sales teams on the onboarding process when required
Manage large customer implementations

Skills

AML

KYC

Customer Onboarding

Verbal Communication

Written Communication

Customer Training

Sales Training

Issue Resolution

Client Implementation

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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