Membership Sales Ambassador Full Time at BJ's Wholesale Club

Springfield, Massachusetts, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Clear understanding of all BJ’s Membership options and Co-Brand credit card
Ability to actively and effectively pitch membership programs in accordance with company policies and practices
High energy and determination to sell membership products to potential new and existing members
Ability to drive toward goal achievement defined by business benchmarks and results
Commitment to delivering superior customer service, resolving concerns courteously and timely, and escalating when necessary
Knowledge of tax exempt/resale membership policies, retention processes, and procedures, including monitoring renewals and status
Ability to maintain a friendly and positive attitude, act with honesty and integrity, and lead with the member in mind
Embrace inclusion, diversity, collaboration, respect, speed, agility, innovation, and adaptation
Ensure a safe and positive environment for members and team members
Understand how to access and read production and/or financial performance reporting for the department

Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by pitching all membership programs
Sell BJ’s membership products to new and existing members
Serve as first line point-of-contact for membership, credit card applications, general questions, issues, returns, exchanges, product look-ups, and pick-ups
Follow tax exempt/resale membership policies, monitor membership renewals, and tax-exempt/resale status
Resolve Member concerns courteously and timely, escalate to PIC and MOD when necessary
Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
Carry out job functions as assigned, support club policies, procedures, and compliance
Deliver service excellence through all points of contact, resolve and deescalate concerns, commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including grand opening look, stocking items, executing promotional plans, maintaining signage, and keeping clean and organized