Member Support Specialist (Philippines Based Only) at Vitable Health

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Philippines based only
Bachelor’s degree or equivalent work experience (valuing discipline, commitment, and work ethic)
1+ year of experience in customer service or operations, with practice solving problems and supporting others with empathy and efficiency
Experience using CRM systems or similar tools to track and manage interactions
Strong English communication skills (written and verbal)
Team player who collaborates effectively in a remote environment
Passion for healthcare and health equity
Flexibility to work 9:00 PM – 6:00 AM PHT for the first 2–3 weeks
Ability to commit to regular schedule: either Thursday–Monday 9:00 PM – 6:00 AM PHT or Saturday–Wednesday 12:00 AM – 9:00 AM PHT (corresponding to U.S. EST daytime hours)

Responsibilities

Deliver a delightful healthcare experience through exceptional customer service for new and existing members
Engage with members via phone, email, text, and chat to resolve questions about appointments, prescriptions, lab work, and other aspects of their Vitable plan
Identify and coordinate external resources for members who need services beyond Vitable’s scope of care
Conduct proactive outreach to members and eligible employees to educate them on Vitable’s services and encourage utilization
Recognize and communicate workflow issues or process gaps, partnering with leadership to improve efficiency and service quality
Report to Senior Operations Manager and collaborate with Member Support and Provider Operations teams to drive member satisfaction and operational excellence

Skills

Key technologies and capabilities for this role

Customer ServiceOperationsProblem SolvingEmpathyPhone SupportEmail SupportChat SupportProactive OutreachCare Coordination

Questions & Answers

Common questions about this position

What is the compensation for this role?

The position offers competitive USD-based compensation.

Is this a remote position, and are there any location requirements?

This is 100% remote work, but it is Philippines-based only, allowing you to work from anywhere in the Philippines.

What skills and experience are required for the Member Support Specialist role?

Requirements include a Bachelor’s degree or equivalent, 1+ year in customer service or operations, experience with CRM systems, strong English communication skills, and being a collaborative team player.

What is the company culture like at Vitable Health?

Vitable has an inclusive, people-first culture where your voice and ideas matter, with a team of clinicians, engineers, and operators focused on mission-driven work.

What are the work schedules for this position?

The role requires flexibility for 9:00 PM – 6:00 AM PHT for the first 2–3 weeks, then either Thursday–Monday 9:00 PM – 6:00 AM PHT or Saturday–Wednesday 12:00 AM – 9:00 AM PHT, aligning with U.S. EST daytime hours.

Vitable Health

Direct primary care with virtual visits

About Vitable Health

Vitable Health offers a direct primary care health plan that improves access to quality healthcare for uninsured and underinsured Americans through virtual and in-home visits. Their membership model eliminates copays and deductibles, making healthcare more affordable for employees while helping employers manage costs. Unlike traditional healthcare plans, Vitable focuses on providing continuous care without out-of-pocket expenses, resulting in high satisfaction rates among members. The company's goal is to transform healthcare delivery, ensuring that everyone can access the care they need.

Philadelphia, PennsylvaniaHeadquarters

2020Year Founded

$24.1MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Remote Work Options

Company Equity

Mentorship Program

Risks

Expansion into 40 states may strain operational capabilities and affect service quality.

Rising healthcare costs could challenge Vitable's no out-of-pocket cost model.

Increased competition from other direct primary care providers may threaten market share.

Differentiation

Vitable Health offers a unique direct primary care model with no out-of-pocket costs.

The company provides virtual and in-home visits, enhancing accessibility for members.

Vitable's partnership with Mishe Health expands access to specialty care at discounted rates.

Upsides

Vitable Health raised $16M to expand into 40 states, increasing its market reach.

The growing demand for telehealth services aligns with Vitable's virtual care offerings.

Employers seeking comprehensive health benefits can drive Vitable's membership growth.

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