Member Specialist at Saltbox

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

eCommerce, Logistics, WarehousingIndustries

Requirements

Ability to lift up to 50 lbs (reasonable accommodations provided)
Comfortable using tools like Slack, Gmail, and MacBooks
Physical stamina to bend, climb, and move inventory
Prior experience in logistics, fulfillment, or customer-facing roles is a plus
Strong written and verbal communication skills

Responsibilities

Receive, unload, and organize inventory and delivery items
Pick, pack, and ship orders accurately and efficiently
Assist with inventory audits, returns processing, and kitting
Track inbound/outbound shipments and escalate issues as needed
Open and close the building following operational checklists
Maintain cleanliness and readiness across warehouse, kitchen, and shared spaces
Monitor the delivery dock and ensure smooth handoffs with drivers
Perform daily walkthroughs to identify and resolve facility issues
Offer hands-on support with logistics tasks and suite upkeep
Engage with Members on the floor—answering questions and providing help
Triage member service requests and escalate when needed
Be an on-site ambassador for the Saltbox brand and experience

Skills

Key technologies and capabilities for this role

Inventory ManagementOrder FulfillmentPicking and PackingShippingKittingReturns ProcessingFacilities MaintenanceCustomer ServiceLogistics Support

Questions & Answers

Common questions about this position

What benefits does Saltbox offer?

Saltbox offers medical, dental, and vision insurance (100% covered for some plans), 401K plan with options, paid holidays, vacation time and paid parental leave, company-paid long and short-term disability insurance, company-paid life insurance, and learning and development opportunities.

Is this a remote position or does it require on-site work?

This is an on-site role involving physical tasks like lifting inventory, opening/closing the building, and engaging with members on the floor.

What skills or qualities are required for the Member Specialist role?

Key requirements include the ability to lift up to 50 lbs, comfort using tools like Slack, Gmail, and MacBooks, physical stamina, strong written and verbal communication skills, plus qualities like being friendly, self-motivated, detail-oriented, calm under pressure, and a team player.

What is the company culture like at Saltbox?

Saltbox fosters a fast-paced, physical, and member-facing environment where team members are energized by variety, motivated to work hard, connect with people, and act as on-site ambassadors.

What makes a strong candidate for this position?

Strong candidates are friendly, self-motivated, detail-oriented, calm under pressure, adaptable team players with physical stamina, communication skills, and prior experience in logistics, fulfillment, or customer-facing roles.

Saltbox

Micro-warehousing and coworking spaces for entrepreneurs

About Saltbox

Saltbox offers micro-warehousing units that range from 500 to 2,000 square feet, designed for entrepreneurs who focus on physical goods rather than digital applications. These units are complemented by traditional coworking spaces that include private offices, conference rooms, and community areas. The micro-warehousing units provide a functional and private environment for builders, makers, artists, and sellers, catering specifically to those who take risks in their business ventures. Unlike competitors that may focus solely on traditional office spaces or large warehouses, Saltbox emphasizes a blend of warehousing and coworking, creating a supportive community for those in the physical goods sector. The goal of Saltbox is to empower entrepreneurs by providing them with the space and resources they need to grow their businesses.

New York City, New YorkHeadquarters

2019Year Founded

$47.5MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

Disability Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Professional Development Budget

Risks

Increased competition in co-warehousing could dilute Saltbox's market share.

Scaling operations post-Series B funding may lead to inefficiencies.

Acquisition of a medical office building may divert focus from core business.

Differentiation

Saltbox is a pioneer in co-warehousing, offering integrated logistics services.

Expertise in Experience API positions Saltbox as a leader in corporate training solutions.

Saltbox's Wax LRS provides advanced analytics for data-driven Learning & Development.

Upsides

Saltbox's Parsel platform targets the growing ecommerce shipping market.

Series B funding of $35M supports expansion and innovation in co-warehousing.

Hybrid work models increase demand for Saltbox's flexible coworking solutions.

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