Member Experience Supervisor Full Time at BJ's Wholesale Club

Ross Twp, Pennsylvania, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Skills to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Ability to deliver results by setting clear expectations, following up consistently, and driving execution
Capability to develop talent and team through collaboration, coaching, empowerment, and creating growth opportunities
Strong leadership to foster trust, promote open communication, resolve conflicts constructively, and build inclusive relationships
Experience in teaching, coaching, and leading teams through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Skills to create a safe and collaborative environment with open communication and team trust
Expertise in recognizing, retaining top talent, celebrating achievements, and focusing on career growth
Knowledge to guarantee service excellence, execute GOLD Member Standards, and reinforce key service behaviors (Greet, Anticipate, Appreciate - GAA; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank - LAST)

Provide leadership and direction within the club, driving club performance for directly managed departments (Front End Leads, Cashiers, Membership Sales Ambassadors)
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Deliver a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Develop talent and foster a culture of growth through collaboration, coaching, and empowerment
Display leadership by fostering trust, open communication, and resolving conflicts
Support team development through training, feedback, and on-the-job coaching
Promote strategic thinking, ethical decision-making, and inclusion
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors across the club
Monitor member engagement and department execution for a premium shopping experience
Support team in resolving member issues and delivering satisfaction