Member Experience Supervisor Full Time at BJ's Wholesale Club

Ross Twp, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Skills to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Ability to deliver results by setting clear expectations, following up consistently, and driving execution
Capability to develop talent and team through collaboration, coaching, empowerment, and creating growth opportunities
Strong leadership to foster trust, promote open communication, resolve conflicts constructively, and build inclusive relationships
Experience in teaching, coaching, and leading teams through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Skills to create a safe and collaborative environment with open communication and team trust
Expertise in recognizing, retaining top talent, celebrating achievements, and focusing on career growth
Knowledge to guarantee service excellence, execute GOLD Member Standards, and reinforce key service behaviors (Greet, Anticipate, Appreciate - GAA; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank - LAST)

Responsibilities

Provide leadership and direction within the club, driving club performance for directly managed departments (Front End Leads, Cashiers, Membership Sales Ambassadors)
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Deliver a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Develop talent and foster a culture of growth through collaboration, coaching, and empowerment
Display leadership by fostering trust, open communication, and resolving conflicts
Support team development through training, feedback, and on-the-job coaching
Promote strategic thinking, ethical decision-making, and inclusion
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors across the club
Monitor member engagement and department execution for a premium shopping experience
Support team in resolving member issues and delivering satisfaction

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer ServiceMembership SalesAudit CompliancePolicy ExecutionTalent DevelopmentFront End ManagementCollaboration

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require on-site work?

This is a full-time on-site position within the club, working closely with the Assistant Club Manager and leading teams like Front End Leads, Cashiers, and Membership Sales Ambassadors.

What leadership skills are required for the Member Experience Supervisor role?

The role requires strong business acumen, strategic thinking, data-driven decision-making, effective communication, building high-performing teams, delivering results, developing talent through coaching and empowerment, and displaying leadership by fostering trust and resolving conflicts.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service, fostering collaboration, growth, trust, open communication, and building inclusive relationships.

What makes a strong candidate for the Member Experience Supervisor position?

A strong candidate demonstrates the ability to develop talent, display leadership, deliver results consistently, lead audit compliance, drive collaboration, and oversee training for operational excellence.