Mech Pilot / Mech Specialist at Dexterity

Redwood City, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Warehouse AutomationIndustries

Requirements

Ability to operate as the primary engineer at customer sites, handling troubleshooting and communication with development teams
Deep understanding of Physical AI systems, hardware, systems integration, and field operations
Hands-on experience with diagnostics, repairs, retrofits, and lifecycle service actions
Capability to lead on-site investigations, coordinate fixes, and interface with technical teams and operations leaders
Willingness to work in customer facilities (e.g., Seattle or Tracy), with up to 80% time on-site in warehouse conditions (temperature variations, industrial noise, prolonged standing/walking)
Ability to handle extended deployments spanning weeks or months, minimizing frequent travel; weekly travel from Redwood City if applicable
Clear communication skills for technical teams, operations leaders, and customers

Responsibilities

Run day-to-day operations of the Mech system at customer sites during pilots, acting as super-user, first line of support, and liaison between customer and Dexterity
Safely operate Mech and materials handling systems; manage daily workflow, including package exception handling
Identify and report issues; perform initial T0 troubleshooting, validate fixes in the field, and close out issues with development teams; track issue lifecycle until closure
Provide daily internal updates and KPI reports; deliver daily customer-facing reports on operations status
Align pilot schedules with local operations team; support customer training sessions and train new users
Ensure successful field deployment of new products by driving pilot execution, resolving early issues, and meeting customer KPIs
Maintain high Mech system uptime by diagnosing root causes and executing rapid, durable fixes in the field
Own warranty actions, spare part tracking, retrofit execution, and RMA processing for assigned sites
Act as the face of Dexterity Engineering in the field, resolving chronic issues and maintaining long-term system health
Reduce repeat incidents by authoring runbooks, knowledge base articles, and automated diagnostics
Execute feature deployments

Skills

Key technologies and capabilities for this role

RoboticsHardware TroubleshootingSystems IntegrationDiagnosticsRepairsField OperationsPhysical AICustomer Support

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The position is based at customer facilities in either Seattle or Tracy, with up to 80% of time spent on-site in warehouse conditions. Candidates in Redwood City would travel weekly to these locations, with extended deployments spanning weeks or months to minimize frequent travel.

What are the main responsibilities of a Mech Specialist?

You will operate the product at customer sites, troubleshoot issues, perform diagnostics, repairs, retrofits, and lifecycle services, lead on-site investigations, and communicate with the development team.

What skills are needed to succeed in this role?

Success requires hands-on operational excellence, deep understanding of Physical AI systems, and clear communication with technical teams and operations leaders.

What is Dexterity's company culture like?

Dexterity has a diverse and multidisciplinary team with a culture built on passion, trust, and dedication, focused on customer obsession and empowering customers with robots.

What makes a strong candidate for the Mech Specialist role?

Strong candidates excel in field operations with hands-on experience in hardware and systems integration, particularly in robotics or Physical AI, and can effectively troubleshoot, communicate across teams, and ensure high system uptime at customer sites.

Dexterity

AI-powered robotic solutions for logistics

About Dexterity

Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.

Redwood City, CaliforniaHeadquarters

2017Year Founded

$190.8MTotal Funding

SERIES_BCompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible vacation time

Comprehensive healthcare benefits

Retirement plan

Wellbeing & fitness offerings

Insurance programs

Discounts & perks

Risks

Increased competition from companies using Generative AI could challenge Dexterity's market position.

Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.

New labeling requirements could increase operational costs and complexity for Dexterity.

Differentiation

Dexterity's robots operate without needing data feeds or warehouse software integration.

Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.

Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.

Upsides

Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.

Expansion into EMEA could increase market penetration and business opportunities.

Growing demand for automated labeling solutions boosts Dexterity's market potential.

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