Market Investigator - Organized Retail Crime (ORC) - Seattle Market at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Self-motivated with a strong bias for action
Ability to multitask and organize time and resources for effective workload management
Work independently with minimal supervision, prioritizing workload based on company priorities and business impact
Ability to handle complex investigations involving sensitive and confidential information with discretion and trust
Clear and effective written and verbal communication skills

Responsibilities

Monitor and measure high-risk locations' performance in shrink, loss prevention, physical security, safety, and personnel training and development
Provide ongoing in-store training and development for Store Managers and Asset Protection Teams
Partner with Regional Investigators to pursue high-impact cases affecting shrink and Nordstrom’s commitments
Ensure protection of team members, physical assets, and buildings; increase profitability by resolving theft and reducing shrink
Support a theft and shortage prevention and resolution culture to keep product in stock for customers
Conduct and support investigations into individuals associated with Organized Retail Crime (ORC) groups, including field & fence investigations, case development, and resolution
Lead and close complex market or regional theft cases, including ORC, fraud, brand, and reputational issues
Develop and investigate major organized external and internal cases resulting in significant loss
Use methods of prevention, detection, investigation, resolution, and recovery
Conduct static and mobile surveillance
Lead cases requiring specialized investigative tactics and all internal investigations involving store management and AP cases
Work with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans using reporting tools (e.g., Store Incident Reports, ORC & Safety reporting, BOLOs)
Build partnerships with industry organizations and benchmark competition for trends and initiatives
Support and consult business partners on external and store-level internal investigations
Provide hands-on training of investigative tactics and coach/train field and store leaders on investigative interview tactics
Develop positive relationships with law enforcement agencies (local, state, federal) and other retail loss prevention ORC organizations to identify, investigate, and prosecute offenders
Partner with law enforcement, HQ, field, and store Asset Protection teams to aggregate applicable investigation charges
Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest level; represent Nordstrom in court and legal proceedings when necessary
Identify emerging theft opportunities, trends, and cases using reporting, trend analysis, and internal/external partners to initiate and investigate theft activity
Represent Nordstrom at ORC conferences and meetings and testify in court

Skills

Investigations

Loss Prevention

Surveillance

Organized Retail Crime

ORC

Theft Prevention

Case Development

Field Investigations

Mobile Surveillance

Static Surveillance

Physical Security

Asset Protection

Criminal Prosecution

Intelligence-Led Tactics

Video Surveillance

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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