Manufacturing Site IT Operations Specialist at General Motors

St Catharines, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, ManufacturingIndustries

Requirements

College Diploma or University Degree in a related field and/or equivalent experience
3-5 years of IT experience supporting end-user devices in an enterprise environment (PC, printers, scanners, mobile phones, tablets, etc.)
Experience with basic network concepts
Ability to work on rotating shifts, weekends, and holidays when required
Intermediate knowledge of the ITIL framework, with ability to apply service management principles (incident, change, and problem management)
Advanced proficiency in configuring, troubleshooting, and optimizing computerized systems (desktops, laptops, mobile devices, peripheral hardware)
Advanced understanding of remote support tools and incident ticketing systems
Familiarity with a broad range of IT concepts, practices, and procedures

Responsibilities

Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
Build and configure client systems (PCs, laptops, printers, wireless devices, tablets) according to standard procedures
Maintain accurate asset management records for all IT equipment
Leverage corporate IT tools for remote device management and user support
Support GM-managed LAN network infrastructure hardware (access network hardware on mezzanine-level platforms using ladders or stairs as needed)
Provide support for teleconferencing devices
Maintain GM Best practice audit items, documentation, compliance checks, evidence collection, and continuous improvement
Perform tasks under the direction of the Site IT Manager, following established guidelines
Use effective written and verbal communication to collaborate with cross-functional teams and prioritize customer needs
Document, maintain, upgrade, and replace hardware and software systems as needed

Skills

Key technologies and capabilities for this role

ITILhardware troubleshootingPC configurationlaptop configurationprinter supportasset managementLAN infrastructureremote device managementteleconferencingIT compliance

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is categorized as onsite, requiring the successful candidate to report to St. Catharines GPS on a full-time basis.

What are the required qualifications for this position?

Candidates need a College Diploma or University Degree in a related field or equivalent experience, 3-5 years of IT experience supporting end-user devices in an enterprise environment, and experience with basic network concepts.

What is the salary for this Manufacturing Site IT Operations Specialist role?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes demonstrating accountability and alignment with GM’s values, modeling professional conduct, contributing to a winning team culture, and working effectively in team-based problem-solving environments.

What makes a candidate competitive for this position?

A competitive edge comes from demonstrating excellent analytical thinking and effective communication, along with intermediate ITIL knowledge, advanced proficiency in configuring and troubleshooting systems, and advanced understanding of remote support tools.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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