Manufacturing Site IT Operations LAN/Operations Specialist at General Motors

Lansing, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, ManufacturingIndustries

Requirements

3-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)
Manufacturing experience (preferred)
Experience in supporting comprehensive LAN, WAN, and WLAN environments (CCNA preferred)
Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections
Ability to support Windows PCs and peripherals
Knowledge of client hardware use, repair, and replacement
Knowledge of Client Operating Systems (Windows 10, Windows 11)
Working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint)
Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar)
Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers

Responsibilities

Provide end-user, network, infrastructure, and application support through creative thinking and latitude
Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management, and change management functions
Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets)
Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents (rotating between 1st, 2nd, and potentially 3rd shifts, with some on-call work)
Support the incident management process to coordinate issue resolution
Support the label printing process at locations where IT has responsibility
Complete assigned IT project tasks (site-level implementation and execution)
Work with Business Partners to ensure their IT needs are met and interact with all levels of the workforce from hourly union production workers up to plant executive leadership
Perform physical tasks including being on feet throughout the day, lifting up to 40 lbs, climbing stairs and vertical ladders to reach screen-guarded areas on the manufacturing floor

Skills

Key technologies and capabilities for this role

LANNetwork DevicesIT SupportEnd User SupportTroubleshootingInfrastructure SupportApplication SupportRemote Analysis

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position requires an employee to be onsite on a full-time basis and involves rotating between first, second, and potentially third shift work.

What are the main responsibilities of this role?

The role involves providing end-user, network, infrastructure, and application support, building and supporting end-user devices, managing LAN/WAN/WLAN networks, supporting incident management, label printing, IT projects, and working with business partners across all workforce levels.

What physical demands are associated with this job?

Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting up to 40 lbs, climbing stairs and vertical ladders to reach screen-guarded environments on the manufacturing floor.

Does this role involve shift work or on-call duties?

Yes, the role requires rotating between first, second, and potentially third shifts depending on the plant/location, and includes some on-call work for network issues on off shifts.

What kind of experience or skills make a strong candidate for this position?

A strong candidate should have IT support experience in manufacturing environments, skills in network infrastructure (LAN/WAN/WLAN), end-user device management, remote PC tools, incident management, and the ability to interact with all workforce levels while handling physical tasks with creativity and latitude.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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