Managing Director at Williams

Wheeling, West Virginia, United States

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$160,000 – $170,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor’s degree required; advanced degree is a plus
10+ years’ experience with a proven track record as a manager of people in a national or global customer service, outsourcing, or professional services environment; demonstrated leadership ability (mentoring, developing, coaching)
Five+ years of business development experience interfacing with senior-level client contacts; demonstrated ability in developing senior-level client relationships and delivering new business
Ability to lead a client through all phases of the sales cycle
Ability to explain technical concepts to a non-technical audience
Five+ years of P&L management responsibility; understanding of how day-to-day/strategic decisions impact P&L
Proven experience in the development, implementation, and management of complex multi-service solutions for clients
Comfort leading in a matrix management structure and ability to deal with ambiguity

Responsibilities

Establish sector platform, set sector strategy, develop proposition, and execute action plan
Ownership of P&L, budget & EBIT delivery for sector
Instill a growth culture across the sector
Deliver on sector annual growth targets
Establish and cultivate industry relationships that can be leveraged to develop new business
Acquire and develop long-term relationships with key strategic clients at the executive (decision maker) level
Develop growth plan for the sector leveraging market trends and industry intelligence
Establish target list of prospective clients (in partnership with BD) and develop a portfolio of new business
Establish target list of revenue streams with existing clients to support growth strategy
Partner with Business Development, Operations, and functions to design and deliver saleable business solutions for both new and existing clients
Lead client opportunities as the sector head – including RFP processes, consultancy reviews, audit activities through to contract close
Understand client’s business priorities to effectively and expeditiously sell WLT services
Sell full suite of WLT services with a focus on creative and strategic offerings related to the needs of the sector
Ensure the sales-to-contract process is followed, including the updating of Salesforce.com
Lead contract negotiation process
Identify sector investment priorities. Create business case for investment and measure ROI
Manage client segmentation (separations and investments)
Responsible for client retention by maintaining senior-level relationships allowing proactive identification of client risks or opportunities and work with operations teams to effectively respond to these client needs
Ensure account plans and relationship maps are understood at key accounts and executed by all relevant teams
Ensure the Client Feedback Program is leveraged and action plans are developed sector-wide
Consistent quarterly business & relationship reviews completed and action plans developed by client services team
Ensure the business is clear about sector target metrics and support their achievements
Be alert to market opportunities, anticipating, exploiting, and cross-selling effectively