Manager, Technical Support Engineering - West

North America

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Automation, AIIndustries

Requirements

Candidates should have 5+ years of experience in providing technical support for enterprise software solutions and at least 2 years of people management or team leadership experience on a technical support engineering team. Experience working with REST APIs and debugging API-related issues is required, along with excellent troubleshooting and problem-solving skills and a passion for working with technical customers.

Responsibilities

The Manager, Technical Support Engineering will lead, mentor, and coach a team of Technical Support Engineers while continuing to deliver technical support as part of a player/leader position. They will foster a culture of technical excellence and a customer-first mindset, drive team motivation and performance, and identify opportunities for process improvements and automation. Responsibilities also include collaborating with internal teams to resolve complex technical issues, developing and tracking key support metrics, owning the hiring and onboarding of new team members, driving talent retention, developing customer support offerings, and encouraging knowledge sharing through documentation and training.

Skills

Technical Support

Team Management

Customer Success

Troubleshooting

API Integration

Process Improvement

Cross-functional Collaboration

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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