[Remote] Manager - Software License & Asset Compliance at CVS Health

California, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

ServiceNow Technical Expertise
Hands-on experience with ServiceNow SAM Pro (Yokohama or later), including entitlement configuration, discovery model normalization, software model configuration, lifecycle management, and publisher pack administration
Strong understanding of the relationship between software models, catalog items, client software delivery processes

Responsibilities

Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using ServiceNow SAM Pro
Build and manage strong working relationships across the organization, including with ServiceNow Platform stakeholders, IT Services, Business Application Owners, Governance, and Procurement teams
Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity
Execute reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher
Analyze reconciliation reports to determine required actions to address non-compliant software installations
Analyze software usage reports and establish removal rules for infrequently used software
Ensure contractual compliance with license counts and permitted deployment/use to mitigate risks associated with external vendor audits
Lead complex internal and external audits related to IT Asset Management and deliver resolutions aligned with audit plans
Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets
Collaborate with internal teams to maintain and enhance the Colleague Zone AppStore, including opportunities for streamlining and automation
Identify and pursue opportunities for cost savings, cost avoidance, software reuse, and consolidation
Validate software installation inventory and license compliance reports
Provide requirements, use cases, user stories to support new or improved SAM functionality

Skills

Key technologies and capabilities for this role

ServiceNowSoftware Asset ManagementLicense ComplianceIT Asset ManagementDiscovery ModelsEntitlementsProcurementVendor ManagementIT GovernanceLifecycle Management

Questions & Answers

Common questions about this position

What is the salary range for this Manager - Software License & Asset Compliance position?

This information is not specified in the job description.

Is this role remote or does it require working from an office?

This information is not specified in the job description.

What key skills are required for this ServiceNow Software Asset Manager role?

The role requires expertise in ServiceNow SAM Pro for creating and maintaining software asset records including Software Models, Discovery Models, Entitlements, and Catalog Items, along with skills in reconciliation, data integrity resolution, license compliance analysis, and building cross-functional relationships.

What is the company culture like at CVS Health?

CVS Health fosters a culture of dedicated, purpose-driven colleagues passionate about transforming health care, emphasizing heart, compassion, and collaboration across teams to build a more connected and convenient health experience.

What makes a strong candidate for this role?

A strong candidate will have hands-on experience with ServiceNow SAM Pro, the ability to manage software assets for license compliance and cost efficiency, and skills in cross-functional collaboration with teams like Finance, Procurement, and IT Services to resolve compliance issues.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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