Manager, Software Engineering (Checkout Experience) at GoFundMe

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Technology, NonprofitIndustries

Requirements

8+ years of software engineering experience in consumer-facing or commerce platforms
3+ years of engineering management experience leading cross-functional teams
Deep experience in online commerce, checkout flows, or customer-facing payment flows
Proven ability to optimize conversion, performance, and UX
Experience integrating payment systems and ensuring reliability at scale
Data-driven mindset: experimentation, A/B testing, analytics, and metrics-informed decisions
Excellent communication and stakeholder management skills
BS/MS in Computer Science, Engineering, or equivalent practical experience
Located or willing to relocate to San Francisco, CA (hybrid role requiring 3 days per week in office)
Preferred
Experience at commerce, payments, or consumer growth companies
Expertise in web and mobile performance optimization, observability, and instrumentation
Familiarity with micro-frontends, server-side rendering, and modern frontend frameworks (React, TypeScript)
Track record of building high-performing engineering teams and mentoring senior engineers

Responsibilities

Lead, mentor, and grow a team of engineers responsible for checkout and donation flows across web and mobile
Define and drive the technical roadmap for performance, reliability, and conversion optimization
Partner with Product and Design to deliver intuitive, accessible, and high-converting donor experiences
Collaborate with Analytics and Data Science to measure, experiment, and optimize conversion funnels
Integrate and maintain payment processors, gateways, and fraud/risk controls while ensuring PCI compliance and donor trust
Drive performance excellence: page load, interactivity, error monitoring, and global scalability
Own engineering best practices, CI/CD, observability, and technical debt reduction
Partner with senior leadership to align on strategy, metrics, and priorities
Jump on calls with customers to triage/solution problems or configuration challenges

Skills

Key technologies and capabilities for this role

Software EngineeringTeam LeadershipMentoringTechnical RoadmapA/B TestingPayment IntegrationsFraud DetectionPerformance OptimizationReliability EngineeringWeb DevelopmentMobile DevelopmentExperimentation Frameworks

Questions & Answers

Common questions about this position

Is this a remote role or does it require office presence?

This is a hybrid role that requires 3 days per week at the office, and candidates must be located or willing to relocate to San Francisco, CA.

What experience is required for this engineering manager position?

Candidates need 8+ years of software engineering experience in consumer-facing or commerce platforms, 3+ years of engineering management experience leading cross-functional teams, and deep experience in online commerce, checkout flows, or customer-facing payment flows.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the culture like on the Checkout team?

The team is cross-functional and highly collaborative, partnering with Product, Design, Analytics, Payments, Risk, and Platform teams, and emphasizes experimentation, autonomy, performance, and end-to-end ownership.

What makes a strong candidate for this engineering manager role?

A strong candidate will have proven experience leading cross-functional teams in commerce or payment flows, with the ability to drive technical roadmaps, mentor engineers, and deliver high-performance, reliable checkout experiences.

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$1,178.5MTotal Funding

SERIES_ACompany Stage

Fintech, Social ImpactIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Hybrid Work Options

Family Planning Benefits

Commuter Benefits

Parental Leave

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Professional Development Budget

Conference Attendance Budget

Risks

Emerging crowdfunding platforms with lower fees could attract users away from GoFundMe.

Partnership with Meta may expose GoFundMe to privacy concerns, affecting user trust.

Reliance on voluntary tips may be unsustainable during economic downturns.

Differentiation

GoFundMe is the most trusted name in crowdfunding since its founding in 2010.

The platform serves diverse clients, from individuals to nonprofits, globally.

GoFundMe's user-friendly interface allows fundraisers to start campaigns in five minutes.

Upsides

Collaboration with Meta enhances social sharing, boosting fundraiser reach and effectiveness.

Specific relief funds for disasters position GoFundMe as a go-to emergency platform.

Partnerships with organizations enhance GoFundMe's reputation as a socially responsible platform.

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