Manager, Saver Operations at Vestwell

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

3+ years of experience in operations, financial services, or retirement plan administration
1-2 years of leadership or team management experience
Strong understanding of retirement plans, distributions, and loan processing
Experience with Jira, Zendesk, Aircall, or similar task management and CRM software
Excellent organizational skills and ability to manage multiple priorities effectively
Strong analytical and problem-solving abilities with attention to detail
Effective communication skills, both verbal and written, to support coaching and collaboration

Responsibilities

Lead, mentor, and support a team of 4-7 Operations Associates
Set performance expectations, track key metrics, and conduct regular performance reviews
Provide hands-on coaching and training to ensure team members develop expertise in distributions and loans processing
Foster a culture of accountability, accuracy, and continuous improvement
Ensure timely and accurate processing of participant requests for distributions and loans in partnership with the Financial Crimes Compliance team
Supervise the student loan verification, contribution remittance, and operational processes for the Gradifi product line
Monitor and enforce adherence to company policies, regulatory requirements, and quality standards
Review team performance against SLAs and implement process improvements as needed
Manage escalations and complex cases, ensuring efficient resolution and participant satisfaction
Oversee special transactions, straight-through-processing, and ad-hoc projects
Identify and implement process enhancements to increase efficiency and accuracy
Collaborate with cross-functional teams, including compliance and customer support, to refine workflows
Provide insights and recommendations to improve operational procedures and participant experience
Ensure proper documentation and tracking of participant interactions within Jira and other systems

Skills

Key technologies and capabilities for this role

Team LeadershipPerformance ManagementOperations ManagementWorkflow OptimizationComplianceQuality AssuranceTrainingRetirement PlansDistributions ProcessingLoans ProcessingFinancial Crimes Compliance

Questions & Answers

Common questions about this position

What is the salary range for the Manager, Saver Operations role?

This information is not specified in the job description.

Is this position remote or does it require working in the office?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 3+ years of experience in operations, financial services, or retirement plan administration.

What team will I be leading in this position?

You will lead a team of 4-7 Operations Associates responsible for processing distributions and loans from retirement plans, as well as the Gradifi Operations team.

What leadership skills are important for success in this role?

Strong leadership is key, including leading and mentoring a team, setting performance expectations, providing coaching and training, and fostering a culture of accountability, accuracy, and continuous improvement.

Vestwell

Digital platform for modern retirement plans

About Vestwell

Vestwell provides a digital platform that simplifies the management of retirement plans for businesses and their employees. Employers benefit from streamlined onboarding, vendor oversight, and fiduciary investment management services, which reduce administrative burdens and liability. Employees can customize their investment options and easily monitor their plans through a user-friendly interface. Vestwell's integrated approach and transparent pricing distinguish it from competitors, with the goal of transforming retirement planning through technology.

New York City, New YorkHeadquarters

2016Year Founded

$231MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Hybrid Work Options

401(k) Retirement Plan

Performance Bonus

Company Equity

Risks

Increased competition from Ascensus in the state auto-IRA market.

Ameritas and Pontera partnership may divert clients seeking integrated financial services.

Dependence on John Hancock partnership could pose risks if challenges arise.

Differentiation

Vestwell offers a comprehensive digital platform for retirement plan management.

The company provides customizable investment options tailored to individual employee needs.

Vestwell integrates fiduciary services to limit employer liability in retirement plans.

Upsides

Partnership with TIAA introduces lifetime income solutions, enhancing retirement offerings.

Collaboration with John Hancock Retirement boosts market presence and credibility.

$125 million Series D funding supports platform expansion and service enhancement.

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