Manager, Retailer Customer Success (Analytics & Insights) at Nielsen

Ho Chi Minh City, Ho Chi Minh City, Vietnam

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, RetailIndustries

Requirements

University degree or equivalent experience
4+ years of professional work experience preferably within consumer insights or trade marketing, analytics, or market research
Vietnamese Locals
Strong Business English knowledge, both verbal and written (and local language if required)
Excellent analytical skills
Excellent communication skills and presentation skills
Experience working in a digital enabled environment
Ability to work within a virtual environment
Demonstrated strong leadership and people management skills
Strong business and financial acumen

Responsibilities

Drive client satisfaction by providing insights and actionable recommendations during presentations
Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
Consult with clients regarding general concerns
Conduct external presentations
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Conducts performance reviews for direct reports
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
Supervise all stages of project management and monitor performance
Developing individuals and teams that execute against specific activities related to analytics and/or client response
Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients
Responsible for hiring and managing all aspects of people management

Skills

Analytics

Insights

Client Presentations

Project Management

Performance Reviews

Team Training

Industry Trends Analysis

Strategic Consulting

KPI Management

Customer Success

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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