Manager, Quality Review Program Lead | Retail Risk at Capital One

McLean, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retail BankingIndustries

Requirements

At least 3 years of experience in quality assurance, quality control, data quality, risk management, or program governance
At least 2 years of experience working with metrics, reporting, and visual data storytelling
Proven ability to lead quality review programs and establish governance frameworks
Strong strategic thinking with the ability to anticipate future needs
Demonstrated proactivity in monitoring and governing programs
Exceptional written and verbal communication skills, with the ability to summarize complex themes into actionable insights
Ability to work autonomously and influence outcomes across teams without direct authority
Proficiency with data visualization tools (Tableau, Power BI) and/or automation solutions to optimize QA/QC
Track record of driving continuous improvement and operational evolution
Preferred: 5+ years of experience in quality assurance, quality control, data quality, risk management, or program governance
Preferred: 3+ years of experience working with metrics, reporting, and visual data storytelling
Preferred: 3+ years of experience in financial services, regulatory, or risk management environments

Responsibilities

Lead the QA/QC/DQ program strategy, governance, and evolution
Be proactive in monitoring and governing programs, anticipating risks and opportunities
Develop and execute a program roadmap aligned to enterprise priorities
Provide program health updates on a regular cadence, measuring effectiveness and outcomes
Deliver data-driven insights through visual storytelling (dashboards, scorecards, reporting packs)
Summarize enterprise changes, trends, and opportunities; present recommendations to leadership
Partner with associate readiness teams to ensure quality findings translate into new or refreshed training
Collaborate with stakeholders across the enterprise to align methodologies and build trust
Establish continuous improvement practices to strengthen quality outcomes
Provide indirect leadership and mentoring for quality reviewers (QC, QA, DQ)
Ensure team members are performing effectively and supported, while supplying input for people leader performance reviews
Promote a culture of learning, collaboration, and accountability

Skills

Quality Assurance

Quality Control

Data Quality

Program Management

Strategic Leadership

Governance

Data Visualization

Dashboards

Scorecards

Reporting

Stakeholder Collaboration

Team Leadership

Risk Management

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Manager, Quality Review Program Lead | Retail Risk at Capital One

Requirements

Responsibilities

Skills

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

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