Quality Engineer (Tech Lead)
AffiniPaySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, HealthtechIndustries
Requirements
- 3+ years operations or quality experience, ideally having worked within healthcare delivery or a high-growth startup
- Exceptional project management and prioritization skills
- Proactive, tenacious and have a bias towards action and resolution
- Competent in data analysis
- Data-informed & results-oriented operator who moves fast
- Excited and thoughtful about utilizing AI and emerging technologies within a quality program
- Experience managing patient risk and patient complaints processes
- Meticulous attention to detail and highly organized
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians and medical support staff
- Passionate about maternal and child health
Responsibilities
- Lead continuous improvement projects in response to identified areas of improvement within the quality assurance processes, adverse event reporting processes, and grievance processes
- Integrate technological efficiencies into the quality program
- Work cross-functionally to analyze and act on quality program data, including scaling processes and adjusting operations within the quality program
- Complete monthly quality assessments of care provided by Pomelo; work in close collaboration with doula leaders, clinical leaders, and the Senior Manager, Operations and Clinical Quality to identify areas of opportunity related to doula and clinician quality
- Own the ongoing management of adverse event reporting across the organization, including initial response to reported events and root cause analysis; support the Senior Manager, Operations and Clinical Quality in analyzing and responding to event trends
- Maintain the client/patient grievance and complaint process for all Pomelo services, including streamlining the process across the organization
- Collaborate with internal stakeholders to support health plan audit preparation and execution for quality components, ensuring adherence to contractual obligations and regulatory requirements while addressing any identified deficiencies
- Collaborate with internal training staff to develop and deliver role-specific quality training programs for doula and clinician workforce; for identified quality and safety opportunities that are the result of training gaps, work closely with the training team to close those gaps
Skills
Quality Assurance
Continuous Improvement
Root Cause Analysis
Adverse Event Reporting
Grievance Management
Data Analysis
Process Scaling
Cross-functional Collaboration
Pomelo Care
Personalized healthcare for pregnancy and newborns
About Pomelo Care
Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.
New York City, New YorkHeadquarters
2021Year Founded
$84.6MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees
Benefits
Health Insurance
Company Equity
Paid Vacation
Risks
Competition from similar maternity care providers may reduce Pomelo's market share.
Operational challenges from integrating The Doula Network could affect service delivery.
Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.
Differentiation
Pomelo Care combines virtual and in-person maternity services, unique in the industry.
The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
Pomelo uses data science to improve maternal and infant health outcomes.
Upsides
Increased demand for telehealth boosts Pomelo's virtual care services.
Expansion of Medicaid coverage offers Pomelo new market opportunities.
Growing interest in personalized healthcare aligns with Pomelo's service model.
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