Organizational Change Management Lead (Remote)
CrowdstrikeSalary not specified
Full Time
Senior (5 to 8 years)
Manager - Project Management, Change Manager at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Experience developing and executing successful change strategies in partnership with executive leaders
- Demonstrated ability to quickly understand business context as well as stakeholder and end user needs, leveraging & applying data to inform change strategies
- Proven ability to work effectively with multiple constituents, including peers and executive leaders; leveraging excellent partnership skills
- Proven track record of strong project and change management
- Ability to create positive associate experiences
- Ability to quickly create clarity and put structure in place to enable leaders to drive needed results in a dynamic environment
- Very strong verbal & written communication skills
- Strong influencing skills
- Ability to navigate ambiguity in an organized manner
Responsibilities
- Build and execute strategic change management plans including executive-level communications (written & verbal) and associate experiences, closely connected to delivery plans
- Establish structure for & manage an evolving view of change intent in a dynamic complex environment, continually organizing and prioritizing work
- Continually identify, develop and execute impact assessments in order to drive business decisions and outcomes
- Create change, communication and training plans to enable business results and support a positive associate experience
- Provide clear communication and training to stakeholders and end users, effectively leveraging a suite of communication channels (e.g., email, Slack, live touchpoints, newsletters, Pulse pages)
- Write, proofread, and edit communications needed to support strategic plans
- Oversee development of training materials to support change initiatives
- Work effectively in cross-functional teams to advance the team and leadership’s change strategy and implement a range of creative solutions to reach key target audiences
- Partner with and provide tactical support to project leads and teams to define, tailor, and implement change management strategies, plans and messaging via the most appropriate channels
- Provide ongoing support and partnership across ESM job families to drive systems integration, including change management plans and support of testing and integration plans
- Establish relationships and partner closely with ESM leaders and project leads to ensure change and communication plans stay in synch with organization integration intent, and broader enterprise change management
- Implement mechanisms to support and coach people through change transition and adoption phase to maximize buy-in, reduce risk and resistance
- Identify and analyze risk mitigation tactics, problem solve, and integrate solutions into the change management plan, where appropriate
- Create and measure success metrics and monitor change progress
Skills
Change Management
Project Management
Stakeholder Management
Communications
Impact Assessments
Executive Communications
Strategic Planning
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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