Manager, Production Operations at Universal Music Group

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, eCommerce, MerchandisingIndustries

Requirements

3-5 years of experience in production operations, supply chain, or order management, preferably in consumer products, apparel, or entertainment merchandise
Experience using Navision (Microsoft Dynamics) or similar ERP system
Advanced proficiency in Excel, including pivot tables, V-lookups, and data reporting
Strong understanding of production manufacturing and vendor management processes
Excellent organizational, analytical, and problem-solving skills
Strong communication and interpersonal skills for cross-functional coordination
Proven ability to manage multiple priorities in a fast-paced environment

Responsibilities

Lead the production operations workflow from order placement through delivery, ensuring on-time and accurate shipment of all products, materials, and supplies
Oversee daily production and order tracking within ERP (Navision) and project management systems to maintain visibility to goods on order, WIP, and in transit
Manage vendor and 3PL communication to ensure adherence to production timelines, shipping accuracy, and documentation compliance
Ensure goods receipt and invoice accuracy by coordinating with Finance for timely payment processing and reconciliation
Maintain production dashboards and KPIs, tracking On-Time Delivery, cycle times, and exceptions across territories and suppliers
Proactively identify and resolve issues related to delays, shortages, damages, or data inconsistencies across systems
Supervise production operations coordinators or support staff, providing direction, workload management, and training as needed
Implement process improvements to strengthen data integrity, system efficiency, and operational accuracy across ERP and production tools
Drive cross-functional communication with Brand Management, Logistics, and Finance to ensure business continuity and performance alignment
Maintain an organized view of outstanding production orders and report status updates to leadership on delivery performance and potential risks
Champion operational excellence and team collaboration, managing up where necessary to remove roadblocks and improve throughput

Skills

Key technologies and capabilities for this role

Production OperationsOrder ManagementFulfillmenteCommerceVendor ManagementKPI ManagementOn-Time DeliverySupply ChainLogisticsProduct DevelopmentManufacturing OrdersWorkflow ManagementData Accuracy

Questions & Answers

Common questions about this position

What are the main responsibilities of the Manager, Production Operations role?

The role oversees end-to-end execution of production, fulfillment, and order management across eCommerce, Tour, and Retail channels, ensuring efficient manufacturing orders from placement through delivery, vendor accountability, and KPI performance for On-Time Delivery and cycle times.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What systems or tools will I be working with in this role?

You will oversee daily production and order tracking within ERP (Navision) and project management systems, maintain production dashboards and KPIs, and implement process improvements across ERP and production tools.

What does the team structure look like for this position?

The role involves supervising production operations coordinators or support staff, providing direction, workload management, and training as needed.

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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