Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED or equivalent certification
- At least 5 years experience in Process management or Project management
- At least 3 years experience in People Management
- Dedicated, disciplined, and excels in a team environment
- Expert in process improvement with demonstrated past success in improving company processes, saving time and resources
- Ability to effectively communicate and influence partners across the company and multiple organizational levels
- Strong analytical skills
- Attention to detail
- Ability to adapt to a dynamic agile environment
- Strong leadership skills to drive and motivate a team
- Preferred Qualifications
- Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
- Lean certification or Six Sigma certification
- 6+ years of experience in Process management
- 6+ years of experience in Project management
- 5+ years of experience in Relationship management
Responsibilities
- Creating and validating processes
- Designing and producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
- Analyzing, identifying, and correcting data issues with systems used or owned by a department
- Analyzing, identifying, and partnering to remediate risks within assigned process, including upstream and downstream impact identification
- Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders
- Managing and leading a team of associates
- Work with a team of process managers to deliver flawlessly executed processes that improve business efficiency and drive results
- Create and modify processes while collaborating with leaders to influence results impacting the company’s bottom line
- Monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity
- Educate and gain buy-in from key stakeholders concerning the utilization of processes to ensure appropriate execution
Skills
Process Improvement
Process Management
Data Analysis
Metrics Design
Stakeholder Management
Risk Remediation
Analytical Skills
Leadership
Agile Environment
Team Motivation
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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