Service Delivery Specialist
CheckSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, Payroll Software, SaaSIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, along with at least 7 years of experience in payroll service delivery, preferably within a SaaS environment. Demonstrated experience managing client relationships and resolving escalated issues is essential, alongside strong communication and stakeholder management skills.
Responsibilities
The Manager, Payroll Service Delivery will serve as the primary point of contact for clients, handling escalated issues and collaborating with internal and external teams to achieve timely resolutions. They will manage client expectations, communicate effectively with clients, stakeholders, and partners, and conduct regular service review meetings with clients, including agenda setting, minute taking, and action item follow-up. Furthermore, this role involves managing client satisfaction data, reporting, and overall management, demonstrating strong ownership in issue resolution and building long-lasting client relationships.
Skills
Payroll
Service Delivery
HRIS
Compliance
Global Payroll
Team Leadership
Process Improvement
Stakeholder Management
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Stock Options
Risks
Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.
Differentiation
Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.
Upsides
Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.
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