Manager Participant Services - Registered at Empower

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retirement PlansIndustries

Requirements

Bachelor's degree, preferably in a business-related field (or 3 years of management experience required without a degree, preferably in a call center)
Excellent organization, prioritization, and planning skills
Strong communication skills
Fluent in English
Ability to work overnight hours
FINRA Series 6, 63, and 26 licenses required within established timeframes
FINRA fingerprinting required upon hire

Responsibilities

Manage a team of call center representatives and coordinate client service inbound call center to ensure consistent high level of service
Identify trends and determine proactive solutions to maximize service quality
Serve as a Supervising Principal for FINRA Series 6/63 licensed representatives and be familiar with all FINRA and SEC regulations
Perform weekly quality monitoring on all team members
Ensure call center statistical and quality goals are achieved/exceeded
Schedule and facilitate team meetings, implement contests or other morale-building programs
Assist in training, liaise with other departments to implement enhancements and/or changes impacting the call center
Work with implementation areas in the incorporation of new business
Identify trends in escalated issues and proactively address with staff
Hiring new staff, training, development, and coaching on an ongoing basis
Meeting specific departmental, company, and regulatory requirements
Duties inherent in a supervisory position

Skills

Key technologies and capabilities for this role

Call Center ManagementTeam ManagementFINRA Series 6/63SEC RegulationsQuality MonitoringTrainingCoachingClient ServiceRegulatory Compliance

Questions & Answers

Common questions about this position

What are the education and experience requirements for this role?

A Bachelor's degree is preferred, preferably in a business-related field; without a degree, 3 years of management experience is required, preferably in a call center.

What licenses are required for the Manager Participant Services position?

FINRA Series 6, 63, and 26 licenses are required within established timeframes, along with FINRA fingerprinting upon hire.

Is this a remote position, or are there location requirements?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Empower's company culture emphasize?

Empower offers a flexible work environment, fluid career paths with celebration of internal mobility, focus on purpose, well-being, work-life balance, and creating a welcoming inclusive environment with volunteering opportunities.

Empower

Personal finance management and credit building

About Empower

Empower.me provides personal finance management and credit building services through a subscription model. Users can sign up for a 14-day free trial, after which they pay $8 per month for access to various financial tools. These tools include customizable payment plans, budgeting features, and credit score monitoring. A key aspect of Empower.me is its focus on helping users build credit by reporting their payments to credit bureaus, which can enhance their credit history if payments are made on time. Additionally, Empower.me offers a Thrive line of credit, which involves a soft inquiry on the user's credit report, ensuring that their credit score remains unaffected during the application process. Unlike many competitors, Empower.me specifically targets individuals with no minimum credit score, aiming to improve their financial health and savings.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous equity package

Full healthcare benefits

Unlimited PTO

Technology expense reimbursement

Work from anywhere

Risks

Increased competition from fintech companies like Chime and Varo could impact market share.

Integration challenges from acquisitions may disrupt operations and delay strategic goals.

Regulatory scrutiny on credit services could increase compliance requirements and costs.

Differentiation

Empower offers a unique subscription-based model for financial management tools.

The company focuses on credit building by reporting payments to credit bureaus.

Empower's Thrive line of credit involves a soft inquiry, not affecting credit scores.

Upsides

Acquisition of Petal and Cashalo expands Empower's product offerings and customer base.

Increased demand for financial literacy tools among millennials and Gen Z benefits Empower.

Growing interest in alternative credit scoring aligns with Empower's mission for underserved consumers.

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