Manager, Metrics & Reporting at Assurant

Bahía Blanca, Buenos Aires, Argentina

Assurant Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Minimum 5 years of cross-functional experience in risk management, data management and analysis and process management
  • Minimum of 3 years of insurance related experience or similar activity

Responsibilities

  • Understand and evaluate the business, client & retention & Data Analytics Process, providing oversight for data reporting within Global Housing Claims at the client, product, business, process, transaction, and/or application level
  • Establish and implement processes to set up business reporting, an adequate risk and control architecture within the organization and ensure compliance with business process control standards related to data analysis
  • Plan, organize, lead, control and coordinate the delivery of the Global Housing business unit reporting, analysis & reporting and Data Analytics prioritization
  • Work closely with senior management in developing short and long-term goals that are strategically aligned with the organization’s focus and vision
  • Develop and direct staff responsible for Data Reporting supporting Clients, business and Retention Reporting
  • Hire, develop, evaluate and counsel employees, ensuring effective job performance by coaching and evaluating subordinates
  • Formulate policy for area(s) of responsibility and secure appropriate approvals; develop and administer procedures necessary to implement approved policies
  • Manage and provide leadership to staff to ensure efficient and effective service delivery
  • Develop efficient workflow patterns, establish performance standards, procedures and policies, ensure adequate staffing and staff training as needed
  • Direct staff in the preparation of reports, ensuring accuracy, completeness and timeliness
  • Effectively manage relationships and ensure communication and reporting to all levels of organization
  • Lead staff in the performance of research to support process improvement activities, including defining, measuring and analyzing process opportunities (quality, efficiency, capacity) and recommending improvements based on cost benefit analysis
  • Represent department on claims calls, project teams and intra-departmental meetings
  • Coordinate the development, documentation and implementation of business reporting
  • Analyze the effectiveness of key reporting processes and recommend process improvement for data reporting purposes
  • Evaluate deficiencies, identify methods to improve reporting processes
  • Assist with management of projects that will enhance the performance of the Multi-Family Housing business through Data Analytics Requests as well as Client, business, and Retention Reporting
  • Ensure best practices of reporting standards and processes
  • Maintain a thorough understanding of the Global Housing Claims business, Retention & Data Analytics processes
  • Train the reporting team on DA, Retention, Client Reporting, BU Reporting, DWH, SQL and PMS; train DA team on Global Housing specific data; train Account Management Team on reporting processes
  • Develop an understanding of the Global Housing Claims business and maintain awareness of significant industry, regulatory and business changes across the organization and their potential impact
  • Actively contribute to an effective sharing of knowledge and best practices within the organization
  • Ensure that department processes, systems and methodologies effectively and efficiently enable the department to fulfill departmental goals
  • Manage department initiatives
  • Actively learn and apply knowledge gained through professional development opportunities, including external and internal training
  • Mentor/Develop team members and provide training on professional standards, best practices, tools and strategies for personal and department success

Skills

Data Analytics
Metrics
Reporting
Data Analysis
Process Improvement
Risk Management
Compliance
Business Intelligence
Leadership
Team Management

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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