Technical Research/Research & Development (R&D) Coach
MentoSalary not specified
Full Time
Expert & Leadership (9+ years)
Manager, Leadership and Enterprise Experiences Facilitator at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
- Exceptional facilitation and communication skills with an ability to engage groups, generate conversation, and present content in a compelling and impactful style
- Strong professional presence and exceptional communication skills to effortlessly engage groups
- Expert use of questioning techniques, dynamic vocal variation, and adaptability in delivery across any modality
- Expert content knowledge to connect concepts to real-world applications using storytelling, role-plays, and real-life problem-solving
- Ability to create and maintain positive learning environments for all levels, fostering psychological safety
- High emotional intelligence to empathetically respond to learners' needs, build rapport through active listening, and validate experiences
- Proactive promotion of inclusivity by respecting diverse perspectives and addressing issues
- Thrives in a team environment with keen attention to detail, proactive recommendations for improvements, and quick adaptation to change
- Leverages coaching, feedback, and reflective practices for personal and peer growth
- Skillfully influences leaders and partners for effective adoption of learning initiatives
- Partners with Lines of Business and program staff to define success metrics
- Uses behavioral observation, rubric-based assessment, and psychometric considerations to validate learning effectiveness
- Consistently connects theoretical concepts to practical, real-world scenarios tailored to learners' business roles and industries
- Ability to set clear, concise objectives easily understood by all learners and adjust them seamlessly based on learner engagement
Responsibilities
- Facilitate multi-day leadership development programs in collaboration with other facilitators and program teams
- Deliver open enrollment competency courses for associates at all levels
- Provide tailored facilitation aligned to specific stakeholder needs
- Deliver training on topics related to leaders, competencies, and team effectiveness, including content for new people leaders on difficult conversations, performance and talent management, giving and receiving feedback, advanced competencies, open enrollment classes, and team effectiveness sessions for intact and cross-functional teams
- Adjust delivery seamlessly based on learner engagement, ensuring a balance between interactive and instructional techniques
- Incorporate multi-modal techniques (e.g., shared digital spaces, virtual and in-person) that create an engaging and balanced learning experience for all
Skills
Facilitation
Public Speaking
Storytelling
Role-Plays
Emotional Intelligence
Active Listening
Inclusivity
Experiential Learning
Leadership Development
Questioning Techniques
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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