Manager Infrastructure Service Markham DC at DXC Technology

Markham, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data CentersIndustries

Requirements

Bachelor’s degree or equivalent practical experience
2 years of experience leading data center technical teams within mission critical facilities
2 years of experience in program or project management
2 years of experience in one or more of the following areas: electrical systems, mechanical systems, controls, security monitoring, fire safety, or networking/fiber
Must be able to obtain Reliability Clearance or higher
Proficient in Microsoft O365 tools
(Preferred) 5 years of experience with mission-critical equipment/environments (e.g. switchgear, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, fire safety systems)
(Preferred) Experience managing vendor relationships
(Preferred) Knowledge of large-scale facility electrical and mechanical systems
(Preferred) Experience managing people and teams
(Preferred) Ability to lift 50 pounds
(Preferred) Excellent communication, people, and problem-solving skills
(Preferred) Familiarity with IT equipment including servers, network switches, storage, and cabinets
(Preferred) Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols, and disaster recovery
(Preferred) Experience working through audits (PCI, ISO, SOC)

Responsibilities

Management of the Markham data center operations team
Onboarding and training of new hires
Interface and manage the onsite cable team, site support team, and media team to ensure daily operations is executed within quality and efficiency goals
Performance management of all direct reports, including annual appraisals, performance improvement planning, continuous education, and mandatory training compliance of the team
Work effectively within a matrix organization, collaborating with cross-functional partners, vendors, and internal teams to resolve issues and maintain operations
Manage multiple data center projects from inception to completion overseeing all phases, including concept development, hardware design, installation, and testing and turnover
Management of overall incident tickets and priority of projects
Coordination with onsite data center facilities management for site escalations
Assistance with data center workload placement and capacity planning
Support of audits and tours as requested (PCI, ISO, SOC)
Assistance with new client projects, design and engineering support
Vendor management and coordination
Data Center Planning
Support DXC Technology Data Center IT equipment installation and removal planning activities
Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals
Service Management: Support DXC Technology’s Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems
Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW
Perform ITIL level activities related to Incident, Problem and Change
Review requests in DXC T

Skills

Key technologies and capabilities for this role

data center managementelectrical systemsmechanical systemscontrolssecurity monitoringfire safetynetworkingfiberproject managementMicrosoft O365vendor managementteam leadershipserversnetwork switchesstoragedisaster recovery

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite in Markham, ON, requiring on-site duties Monday through Friday, with employees within 25 miles of a DXC office or client site required to work onsite at minimum 2 times per week per DXC policy.

What are the minimum experience requirements for this role?

Minimum requirements include a Bachelor’s degree or equivalent, 2 years leading data center technical teams in mission critical facilities, 2 years in program or project management, and 2 years in areas like electrical systems, mechanical systems, controls, security monitoring, fire safety, or networking/fiber.

What salary or compensation does this position offer?

This information is not specified in the job description.

What are some preferred qualifications for this manager role?

Preferred qualifications include 5 years with mission-critical equipment, experience managing vendor relationships and people/teams, knowledge of large-scale facility systems, ability to lift 50 pounds, excellent communication and problem-solving skills, and familiarity with IT equipment and data center environments.

What does the team structure look like for this position?

The role involves management of the Markham data center operations team, performance management of direct reports, onboarding and training new hires, and interfacing with onsite cable team, site support team, and media team.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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