Manager, HR Operations at Vanguard

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Minimum 5 years of experience in HR Operations or related HR management roles, preferably including contact center or large team exposure
Bachelor’s degree (B.Com/ BBA/B.E./B.Tech) in relevant fields such as Human Resources, Business Administration, or equivalent; a Master’s degree or diploma in HR or Business Management is a plus
Strong skills (inferred from incomplete "Strong ski")

Responsibilities

Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures
Monitor capacity and team performance to accommodate HR operational requests and increase efficiency
Coach direct reports and increase business and HR acumen of the team
Develop and review key metrics and take action to improve processes and increase efficiencies, including staffing models, service levels, quality monitoring, crew feedback reports, and vendor performance metrics
Ensure compliance with all corporate data administration, data security standards, and Human Resources policies and procedures
Facilitate escalation and resolution of inquiries and HR operational requests. Monitor direct reports communication with clients and provide feedback and quality assurance
Promote the usage of Human Resources self-service functionalities where possible. Support complex Human Resources operational transactions
Liaison with leaders across HR and the business to communicate to direct reports on process or procedure changes
Monitor trends in inquiries and HR operational projects. Understand the evolving needs of the business and suggest potential improvements for HR operational processes
Oversee administration of HR and rewards programs including employment processes, contract renewals, dismissals, trainee programs, expatriates, and retirement procedures
Maintain accurate personnel records including job history, leave, absences, transfers, insurance, and salary progression, ensuring compliance with internal policies and legal requirements
Prepare and manage statistical reporting for internal management and external agencies, covering employee demographics, absenteeism, overtime, turnover, and skills inventory
Implement and administer rewards programs, including compensation and employee benefits, while managing relationships with HR outsourcing vendors as required
Participate in special projects and perform other duties as assigned

Skills

HR Operations

Team Management

Performance Management

Onboarding

Metrics Development

Process Improvement

Vendor Management

Personnel Records

HR Reporting

Compensation Decisions

Training

Coaching

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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