Manager, Home Sales Advisors at Opendoor

Miami, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Requirements

At least 2 years of experience working on a customer facing team
Previous leadership/management experience
A proven track record of meeting and exceeding goals
Effective and agile communication skills - written, verbal, and interpersonal
A proven ability to engage and collaborate with teams, and act as both coach and mentor to team members
Strong project management skills and the ability to balance multiple projects and deadlines simultaneously
Comfortable in a fast-paced, startup environment where roles and processes continually shift as the company evolves
Able to work rotating weekend coverages that can be done remotely
Based within a 50-mile commuting distance of the Miami, Florida office
Minimum of 40 hours per week, with one weekend a month (remotely from home office with good internet and quiet environment)

Responsibilities

Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers
Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate
Monitor daily/weekly/monthly key metrics including both inputs and outputs
Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line
Prioritize coaching, mentorship and performance management opportunities
Identify and shine a light on operational seams that negatively impact the customer experience
Support hiring and team scaling efforts

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceCoachingCommunicationProject ManagementGoal AchievementCollaborationProblem Solving

Questions & Answers

Common questions about this position

What is the base salary range for this position?

The base salary for this position is between $100,000 - $125,000, with additional estimated compensation.

Is this role remote or office-based, and what are the requirements?

This role works from the Miami area office Monday through Friday, with a minimum of 40 hours per week. Team members rotate working one weekend a month remotely from home, requiring a good internet connection and quiet environment, and you must be based within 50 miles of the Miami office.

What skills and experience are required for this role?

Required experience includes at least 2 years on a customer-facing team, previous leadership/management experience, a proven track record of meeting goals, effective communication skills, ability to coach and mentor, strong project management skills, and comfort in a fast-paced startup environment.

What is the work environment and culture like at Opendoor for this role?

The role is in a fast-paced, startup environment where roles and processes shift as the company evolves, emphasizing hands-on coaching, customer focus, urgency, accountability, and superior execution.

What makes a strong candidate for the Manager, Home Sales Advisors role?

A strong candidate has a blend of natural leadership, builder mentality, operator mindset, problem-solving ability, previous management experience, and a track record of exceeding goals in customer-facing roles.

Opendoor

Technology-driven platform for buying and selling homes

About Opendoor

Opendoor simplifies the buying and selling of homes in the U.S. residential real estate market. For sellers, it offers a quick process where they can request a cash offer by providing property details. Using proprietary algorithms and market data, Opendoor generates a competitive offer, allowing sellers to avoid the traditional listing and negotiation hassles. For buyers, Opendoor provides a platform to browse homes and schedule self-guided tours, with the option to use their own agents. The company earns revenue through service fees from sellers and potential appreciation from homes it buys and resells. Opendoor's goal is to make real estate transactions more efficient and less stressful, while expanding its market presence and ensuring client safety.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$2,023.2MTotal Funding

IPOCompany Stage

Data & Analytics, Real EstateIndustries

1,001-5,000Employees

Benefits

Happier workdays - Add a little fun to your workday with Pendo board game night, team karaoke, ping pong, or enjoy a local brew on our rooftop deck.

Health and wellness benefits - Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, and vision benefits.

Paid parental leave - Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments.

Learning and development - In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp.

Flexible work hours and PTO - Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave.

Global offices - Work across the globe in the cities that we love like Raleigh, San Francisco, New York, Herzliya, Tokyo, London and Sheffield.

Risks

Increased competition from tech-driven traditional real estate firms may erode market share.

Recent layoffs could impact operational efficiency and service quality.

Strategic shifts from new executive appointments may not align with market demands.

Differentiation

Opendoor offers a seamless, quick, and transparent home buying and selling experience.

The company uses proprietary algorithms to provide competitive cash offers to sellers.

Opendoor's user-friendly platform allows self-guided home tours and online purchase completion.

Upsides

Growing consumer preference for digital transactions aligns with Opendoor's online platform.

AI-driven predictive analytics can enhance Opendoor's pricing algorithms for competitive offers.

Remote work trends expand Opendoor's market opportunities in suburban and rural areas.

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