Manager, Global Advocate at DoorDash

Tempe, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Food DeliveryIndustries

Requirements

1+ years of people management experience leading people leaders (managing leaders with direct reports)
1+ years of consulting, start-up, and project management experience
Technically inclined with ability to navigate and summarize large datasets in Excel to surface insights
Comfortable with in-office presence in Tempe office (must live within a commutable 50 miles)
Physically present for in-person 1:1 meetings, cross-functional connections, and team collaboration

Responsibilities

Lead, coach, and develop a team of 3+ people leaders
Strategize by designing, building, and executing process improvement projects to drive operational efficiencies and improve the customer experience
Partner cross-functionally with Support, Integrity Operations, S&O, and other project stakeholders to build a best-in-class operation
Oversee the performance metrics (Productivity, Quality, Adherence, Retention, etc.) of your team and operate at the lowest level of detail to understand and influence outcomes
Foster team collaboration, employee development, and problem-solving
Oversee day-to-day operations and long-term success of Global Advocates

Skills

Key technologies and capabilities for this role

People ManagementTeam LeadershipProcess ImprovementData AnalysisCross-Functional CollaborationEmployee DevelopmentOperational EfficiencyCustomer Experience OptimizationProblem-SolvingCoaching

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

The role requires physical presence in the corporate Tempe office for in-person 1:1 meetings, connecting with cross-functional partners, and nurturing a collaborative team environment. You must live within a commutable 50 miles of the Tempe office.

What people management experience is required for this role?

You need 1+ years of people management experience leading people leaders (managing leaders with direct reports). The role involves leading, coaching, and developing a team of 3+ people leaders.

What salary or compensation does this position offer?

This information is not specified in the job description.

What qualities make someone a strong fit for this manager role?

Strong candidates are results-oriented with people management experience, team-first mindset, comfortable managing through change, persistent in achieving goals, and skilled at cross-functional partnering and navigating ambiguity.

What is the team structure like for this position?

You will lead, coach, and develop a team of 3+ people leaders as a manager on the Global Advocate team.

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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