Manager, Food & Beverage Operations at Lindblad Expeditions

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Hospitality, CruiseIndustries

Requirements

Bachelor’s degree in Hospitality, Tourism, or a related field (or equivalent experience)
Minimum of 5 years of management experience in the hospitality or cruise industry
Prior shipboard or maritime experience preferred
Proficiency in English, with the ability to read, write, and communicate effectively

Responsibilities

Lead all aspects of beverage, service, and bar operations across the Lindblad Expeditions fleet, ensuring consistent delivery of exceptional guest experiences
Develop and manage annual beverage budgets, including cost control, revenue targets, and financial forecasting
Partner with finance to monitor fleet-wide performance, reconcile results, and guide shipboard teams toward operational efficiency
Design and implement revenue-generating programs and events, ensuring effective onboard execution
Create and evolve bar and wine programs aligned with guest preferences, trends, and itineraries
Collaborate with supply chain, vendors, and logistics teams to source quality products and optimize purchasing, warehousing, and shipping processes
Support Hotel Managers in all areas of F&B service, providing guidance, quality control, and performance oversight in dining, lounge, and bar operations
Oversee public health compliance across all assigned areas, with emphasis on bars and restaurants, aligning with company policies and standards such as USPH and PHAC, and driving training initiatives
Identify and implement service enhancements, propagate best practices, and ensure high standards through SOP development, audits, and continuous improvement
Participate as a stakeholder in hiring and training of beverage, service, and bar personnel
Coordinate fleet-wide beverage, service, and bar training programs, ensuring needs are identified and delivery is consistent onboard
Contribute to new vessel start-ups, including planning, training, and operational readiness
Ensure professional presentation and appearance of service staff, including uniform standards
Manage profit center performance, ensuring both quality delivery and profitability
Work with Hotel Operations leadership to align maintenance, capital projects, drydock, and newbuild initiatives related to beverage, service, and bar areas
Monitor guest feedback from multiple channels, ensuring timely corrective actions and recognizing shipboard successes
Partner with IT and finance to develop and manage reporting tools and systems that support data-driven decision making
Oversee MXP POS operations, ensuring proper setup and effective usage through team training and regular audits
Perform additional duties as assigned by the Senior Director, Hotel Operations

Skills

Key technologies and capabilities for this role

Food & Beverage OperationsBeverage ManagementBar OperationsWine ProgramsBudget ManagementFinancial ForecastingRevenue OptimizationCost ControlSupply Chain ManagementVendor ManagementLogisticsData AnalysisLeadershipOperational Efficiency

Questions & Answers

Common questions about this position

What are the main responsibilities of the Manager, Food & Beverage Operations role?

The role involves leading beverage, service, and bar operations across the fleet, managing budgets, designing revenue programs, collaborating with supply chain and vendors, supporting Hotel Managers, overseeing public health compliance, and coordinating training programs.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does Lindblad Expeditions' company culture emphasize?

The company emphasizes exploration, discovery, and connecting travelers with extraordinary places, with a mission to ensure the 'Exhilaration of Discovery' through exceptional guest experiences.

What makes a strong candidate for this Manager role?

Strong candidates will have leadership experience in food and beverage operations, skills in budget management, data-driven decision-making, revenue enhancement, compliance with health standards like USPH and PHAC, and the ability to train and oversee shipboard teams.

Lindblad Expeditions

Specialized marine expedition travel company

About Lindblad Expeditions

Lindblad Expeditions offers specialized travel experiences focused on marine expeditions that prioritize conservation and sustainable tourism. Their trips are designed for adventure travelers and nature enthusiasts who seek educational experiences in remote natural environments. Guests can engage with scientists and naturalists, enhancing their understanding of the ecosystems they explore. The company’s fleet includes advanced exploration tools like kayaks and underwater cameras, allowing for in-depth exploration of marine life. Unlike competitors, Lindblad Expeditions emphasizes educational voyages in partnership with National Geographic, providing unique insights and access to pristine locations. The goal is to create memorable travel experiences that foster a deeper appreciation for nature and promote conservation efforts.

New York City, New YorkHeadquarters

1979Year Founded

$82.7MTotal Funding

IPOCompany Stage

Education, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

Long-Term Disability

Life Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account/Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holiday Options

Unlimited Paid Time Off

Paid Vacation

Parental Leave

Sick Leave

Pet Insurance

Risks

Increased competition in the expedition cruise market challenges Lindblad's market position.

Expansion into the Amazon River region may lead to operational challenges.

New executive leadership could cause strategic shifts or instability during the transition.

Differentiation

Lindblad Expeditions partners with National Geographic for unique educational travel experiences.

The company offers state-of-the-art exploration tools for marine expeditions.

Lindblad focuses on conservation and sustainable tourism in remote natural environments.

Upsides

Growing interest in sustainable tourism aligns with Lindblad's conservation-focused offerings.

The rise of experiential travel benefits Lindblad's educational and adventure voyages.

Multi-generational travel trends create opportunities for family-oriented expedition packages.

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