Manager, FInOps (IC) at CVS Health

Northbrook, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

5+ years of professional experience in PBM/healthcare operational and/or financial role(s)
2+ years of experience performing in-depth research, investigation, analysis, and/or ad-hoc reporting
2+ years of experience in Microsoft Office
Excellent verbal and written communication skills – transparent and trustworthy
Strong relationship building skills – approachable and consultative
Ability to flex communication approach based on client/partner style (friendly approach vs. direct approach)
Resilient and tenacious / Decisive
Attention to detail / Time management
Client centric / Curious mindset
Self-motivated and proactive (vs. reactive)
Strong critical thinking skills

Responsibilities

Partner with internal cross-functional areas such as Sales, Finance, Trade and Reporting to ensure all client requirements are met and supported
Review and analysis of reporting to identify trends and opportunities, plus quality inspection prior to client delivery
Solve for opportunities identified through trend analysis – process improvement / strategic projects
Independently manage client issues and projects with little involvement from leadership
Triage of Finance specific Account Team requests
Support multiple complex client escalations and projects – requiring “outside of the box” solutions and ideas
Conduct “lessons learned” and feedback meetings post resolution of issues to improve processes for the future
Create and maintain issue and project tracking support tools as needed (Milestone Report/CRAID/Agendas/etc.)
Partner with cross-functional partners to align on client and project expectations
Escalate appropriately when support is needed or risk is identified, linear and/or cross-functional escalation
Send weekly meeting agenda and meeting notes 24hrs prior and after meeting takes place
Regular summary updates to Finance leadership

Skills

Key technologies and capabilities for this role

FinOpsRebate ManagementFinancial ReportingProject ManagementStakeholder ManagementTrend AnalysisProcess ImprovementClient InvoicingReconciliationContract Management

Questions & Answers

Common questions about this position

What is the employment type for this Manager, FinOps position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What soft skills are needed to succeed in this role?

Excellent verbal and written communication skills, strong relationship building skills, and the ability to flex communication approach based on client/partner style are required.

What is the team structure and focus for this position?

This role is on the new Rebate Engagement team, a client-facing group that manages client contractual obligations for rebate reporting, payments, reconciliations, and financial projects, collaborating with internal Account Team and operations partners.

What makes a strong candidate for this Manager, FinOps role?

A strong candidate excels as a facilitator with strong project and issue management skills, can drive issues to resolution, collaborate with stakeholders, and demonstrate excellent communication and relationship-building abilities.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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