Manager, Documentation at Strata Decision Technology

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, SoftwareIndustries

Requirements

5+ years of experience writing and editing software documentation, online help, or technical content
Strong attention to detail with the ability to balance multiple projects in a fast-paced environment
Experience in the healthcare, higher education, or financial services industries
Familiarity with enterprise performance management (EPM) or ERP software, knowledge of accounting, or knowledge of financial planning concepts
3+ years of experience managing a team
Excellent project management, communication, and leadership skills
Experience collaborating within Agile software development environments
Proficiency with documentation and content management tools such as MadCap Flare (or similar), Confluence, and SharePoint
Deep understanding of information architecture, structured authoring, and single-sourcing best practices
Proven ability to integrate AI-driven tools to enhance team productivity

Responsibilities

Lead, mentor, and manage a team of technical writers, fostering professional growth and collaboration
Partner closely with Product Management, Engineering, Quality Assurance, and Training to ensure timely, accurate, and high-quality content delivery
Communicate project priorities, progress, and outcomes to stakeholders across the organization
Partner with Support, Training, and Marketing to ensure documentation aligns with customer needs and is easily accessible
Oversee documentation workflows, templates, and style guides to ensure a consistent voice and structure across all materials
Create, refine, and implement structured writing processes and single-source documentation strategies
Review and edit technical content to ensure clarity, accuracy, and adherence to Strata’s standards
Contribute directly to writing and editing as needed to support key deliverables
Leverage AI technologies to improve efficiency in content creation, review, translation, and publishing workflows
Evolve Strata’s documentation structure and content strategies to ensure search engine optimization (SEO) and discoverability across AI-driven tools and platforms
Establish and report on metrics and KPIs that measure documentation quality, usage, and impact
Drive continuous improvement by identifying efficiencies in authoring tools, publishing platforms, and content management practices

Skills

Key technologies and capabilities for this role

Technical WritingProject ManagementTeam LeadershipAgile DevelopmentDocumentation ManagementStakeholder CommunicationMentoringProcess Improvement

Questions & Answers

Common questions about this position

What team will I be managing in this role?

You will lead, mentor, and manage a team of technical writers responsible for creating and maintaining end-user content for Strata’s suite of products.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Manager of Documentation position?

The role requires technical writing expertise, strong project management and troubleshooting skills, collaboration with product managers, developers, and QAs in an agile cycle, and leveraging AI technologies for content workflows.

What is the company culture like at Strata Decision Technology?

The culture emphasizes living Strata’s Core Values and Core Manager Expectations, thriving in a fast-paced environment, fostering professional growth and collaboration, and driving continuous improvement.

What makes a strong candidate for this Manager of Documentation role?

Strong candidates combine technical writing passion with technology knowledge, project management, troubleshooting, agile collaboration skills, and experience leveraging AI for documentation efficiency while living the company's core values.

Strata Decision Technology

Financial planning and analytics software provider

About Strata Decision Technology

Strata Decision Technology provides financial planning, analytics, and performance management software primarily for the healthcare sector. Their main product, StrataJazz, is a platform that assists organizations with budgeting, forecasting, and cost accounting. It helps clients make informed financial decisions, improve operational efficiency, and reduce costs, particularly in the challenging financial landscape of healthcare. Strata stands out from competitors by focusing specifically on the unique financial needs of hospitals and healthcare systems, leveraging insights from a large user community to enhance their solutions. The company's goal is to support organizations in achieving better financial outcomes, ultimately impacting patient care and sustainability.

Chicago, IllinoisHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Performance Bonus

Risks

Decline in bariatric surgeries may reduce demand for Strata's analytics solutions.

Rising drug and supply costs could lead to budget cuts affecting Strata's software.

Integration with Syntellis may pose challenges and disrupt service delivery.

Differentiation

Strata offers SaaS solutions tailored for healthcare financial analytics and decision support.

StrataJazz platform excels in budgeting, forecasting, and cost accounting for healthcare.

Strata's 18-year history ensures top-rated customer satisfaction in healthcare IT.

Upsides

Integration with Syntellis enhances Strata's insights and accelerates innovation.

Rising AI adoption in finance offers Strata opportunities to expand analytics solutions.

Two-Midnight Rule expansion may increase demand for Strata's financial planning tools.

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