Manager, Digital Experience & CRM at Bardel Entertainment

Irving, Texas, United States

Bardel Entertainment Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Entertainment, Hospitality, Family EntertainmentIndustries

Requirements

  • Experience driving digital marketing strategy and CRM leadership for consumer-facing channels (e.g., website, booking, email)
  • Ability to blend strategy with cross-functional collaboration (IT, Brand, Operations)
  • Proficiency in using analytics tools like GA4 to read data, identify insights, and inform decisions
  • Knowledge of SEO, location listings management, and reputation sentiment monitoring
  • Experience with email marketing ecosystems, including segmentation, journey building, campaign integration, and high-volume messaging (250M+ sends)
  • Familiarity with MarTech, AI/automation tools, data governance, and ESP migrations
  • Leadership skills to manage a Marketing Technology Specialist, freelancers, and an innovation budget ($50k–$100k)
  • Strong cross-functional partnership and translation of marketing needs into technical requirements

Responsibilities

  • Lead strategy for ChuckECheese.com, booking flows (birthday, membership, reservations), and user experience optimization to boost engagement and conversion
  • Drive roadmap for website Chatbot, including AI integration and booking automation
  • Own SEO strategy and manage location listings for 450+ venues
  • Monitor reputation sentiment and use GA4/other analytics for strategy and optimization
  • Lead lifecycle segmentation for Birthday Club and Membership, partner on targeted content
  • Support ESP migration planning and rollout
  • Build automated email journeys and integrate into broader campaigns; manage high-volume email (250M+ sends)
  • Manage innovation budget ($50k–$100k) to test AI/automation tools
  • Lead data hygiene, tagging strategy, and partner with Marketing Technology Specialist on implementation
  • Manage, coach, and prioritize work for Marketing Technology Specialist
  • Hire, assign, and review freelancers for digital production/content
  • Partner with IT (translate requirements), Legal (adoption), Brand, Creative, PR/Operations for alignment and execution

Skills

Key technologies and capabilities for this role

Digital MarketingCRMSEOEmail MarketingChatbotAI IntegrationAnalyticsMarketing TechnologyBooking OptimizationUser ExperienceMarketing AutomationCross-functional Coordination

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Manager, Digital Experience & CRM role?

Key skills include digital marketing strategy, CRM leadership, analytics using GA4 to inform decisions, SEO strategy, and experience with email marketing journeys and segmentation.

What does the team structure look like for this position?

You will manage a Marketing Technology Specialist who handles technical implementation, tagging, and coding.

What resources are available for innovation in this role?

The role includes oversight of an Innovation Budget of $50k–$100k to test tools and AI that improve workflow, insights, and consumer experience.

Bardel Entertainment

Produces 2D, 3D, hybrid animation for VOD/SVOD

About Bardel Entertainment

Bardel Entertainment specializes in 2D, 3D, and hybrid animation, creating content for VOD/SVOD platforms and collaborating with industry giants like Netflix, Disney, and Warner Brothers. Their renowned expertise lies in producing popular series such as The Dragon Prince and Rick and Morty, utilizing advanced animation technologies.

None, CanadaHeadquarters
1987Year Founded
M_AND_ACompany Stage
EntertainmentIndustries
201-500Employees

Risks

Competition from international studios, especially in Asia, is increasing.
AI-driven tools may reduce demand for traditional animation services.
Streaming platforms producing in-house content may decrease external service demand.

Differentiation

Bardel is North America's leading animation services provider.
Bardel excels in real-time animation using Unreal Engine technology.
Bardel is adopting eco-friendly practices in animation production.

Upsides

Demand for animated content on streaming platforms is increasing.
Adult animation is gaining popularity, opening new market segments.
AI integration enhances creative processes and reduces animation costs.

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