Manager, Delivery - CX Transformation at WillowTree

Boston, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Consulting, TelecommunicationsIndustries

Requirements

7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, or Team Lead
Experience leading custom software development projects from discovery through UX design, implementation, and deployment, including the build and delivery of successful contact center technology and web applications for a high volume of users
Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management, and triage)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
A blend of business, user experience, and software project management acumen, and a mindset of motivating clients and third-party counterparts

Responsibilities

Drive product delivery, leading the creation of products that are critical to our clients’ businesses
Lean on your deep delivery experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (TELUS Digital, client, third party) project plan and goals to create alignment and drive convergent implementation
Manage capital budget and financials to ensure accuracy, compliance, and inform smart investment decision-making and business case development
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Encourage and lead an engaging team environment, celebrating wins and capitalizing on learnings
Engage directly with clients, managing the account details, project scope, and relationship

Skills

Key technologies and capabilities for this role

AgileProject ManagementCustomer ExperienceDigital TransformationTeam LeadershipClient ManagementProduct Delivery

Questions & Answers

Common questions about this position

What is the work location and flexibility for this role?

The role is hybrid with an in-office presence required on Tuesdays, Wednesdays, and Thursdays, and can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

What experience level is required for this position?

Candidates need 7+ years of experience.

What are the main responsibilities of the Manager, Delivery role?

Responsibilities include driving product delivery, leading multidisciplinary teams, managing project plans and budgets, communicating with stakeholders, and engaging directly with clients.

What is the company culture like at TELUS Digital?

The company emphasizes a people-first culture, deep collaboration, agile thinking, and an engaging team environment that celebrates wins and learns from experiences.

What salary or compensation is offered for this role?

This information is not specified in the job description.

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees