[Remote] Head of North America CX Solutions Engineering at Zoom

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Contact CenterIndustries

Requirements

10+ years in CCaaS, telephony, UCaaS, or cloud communications technologies
7+ years leading a technical pre-sales organization or equivalent
Proven success building and scaling high-performing teams across large regions
Ability to drive strategic initiatives and implement organizational changes
Expertise in enterprise-level solutions and multi-vendor architectures (on-prem, hybrid, cloud)
Executive presence with strong communication and influence skills
History of fostering cross-functional collaboration and strategic partnerships
Ability to thrive in a fast-paced, rapidly growing organization

Responsibilities

Inspire, coach, and manage the North America Contact Center Solutions Engineering team
Foster a culture of collaboration, growth, and excellence in sales execution
Develop and implement a strategic vision for Zoom Contact Center’s growth and market positioning in North America
Build strong relationships with sales, product, and engineering leaders to drive revenue growth and market share
Influence Zoom’s CX portfolio evolution using industry insights and customer feedback
Serve as the regional escalation point for complex technical and customer issues
Maintain a deep understanding of CX market dynamics and emerging trends to inform strategic decisions

Skills

Key technologies and capabilities for this role

CCaaSTelephonyUCaaSContact CenterSolutions EngineeringTeam LeadershipSales StrategyCustomer ExperienceStrategic Planning

Questions & Answers

Common questions about this position

What is the salary range for the Head of North America CX Solutions Engineering role?

The salary range or On Target Earnings is a minimum of $167,300.00 and a maximum of $366,100.00, which includes base salary, bonus, and equity value. Starting pay depends on factors like qualifications, experience, and location.

Is this role remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 10+ years in CCaaS, telephony, UCaaS, or cloud communications technologies, 7+ years leading a technical pre-sales organization, proven success building and scaling teams, expertise in enterprise solutions and multi-vendor architectures, and strong leadership, communication, and collaboration skills.

What is the team culture like at Zoom for this role?

The role involves fostering a culture of collaboration, growth, excellence in sales execution, innovation, and continuous improvement within a global CX Solutions Engineering team focused on modernizing contact centers.

What makes a strong candidate for this Head of North America CX Solutions Engineering role?

Ideal candidates have 10+ years in CCaaS or related technologies, 7+ years leading technical pre-sales teams, proven success scaling teams across regions, strong executive presence, and the ability to thrive in a fast-paced organization while driving strategic growth.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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