Manager, Customer Support
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance TechnologyIndustries
Position Overview
- Location Type: Hybrid (⅔ in Vancouver, ⅓ Distributed)
- Employment Type: Full-time
- Salary: Not specified
Quandri is an insurance technology company focused on helping brokerages and agencies improve their renewal processes through AI-driven automation. We’ve experienced significant growth and are continuing to scale our team and operations. We are transforming the insurance industry by providing a platform that streamlines renewals, enhances client and staff experiences, and reduces risk. We are a crew-oriented company, modeled after interstellar astronauts, committed to diversity and innovation.
Requirements
- Not specified in the provided text.
Responsibilities
- Oversee the ticket management process, ensuring effective investigation, troubleshooting, and diagnosing technical issues.
- Communicate solutions to customers in a clear and concise manner.
- Balance a player and coach role: work alongside the team by spending time in the support queue and resolving tickets.
- Lead the creation and maintenance of customer-facing help documentation, internal support guides, and training resources.
- Identify opportunities to improve the Support team's processes, aiming to drive greater efficiency and establish scalable workflows.
Company Information
- Mission: To unlock the world’s insurance data so brokerages and agencies can best serve their clients.
- Platform: Renewal Intelligence Platform
- Growth: 3x ARR growth last year, plans for continued growth.
- Recognition: Named one of LinkedIn’s Top Canadian Startups in 2024.
- Clients: Trusted by 5 of Canada’s top 10 brokerages.
- Funding: Raised venture capital from top US and Canadian investors.
- Culture: Crew-oriented, modeled after interstellar astronauts, committed to diversity and multi-faceted approach.
Skills
Ticket management
Troubleshooting
Customer communication
Documentation creation
Process improvement
Support workflows
Quadric
Simplifies SoC design for machine learning
About Quadric
Quadric focuses on simplifying the design and programming of System on Chips (SoCs) specifically for machine learning applications. Their main product is the Chimera, a General-Purpose Neural Processing Unit (GPNPU) that combines matrix and vector operations with scalar control code in a single execution pipeline. This design allows developers to avoid splitting application code across different processors, making the development process more efficient. Quadric serves clients in the semiconductor industry, including SoC developers and manufacturers, who need to improve their machine learning capabilities. Unlike competitors, Quadric offers a comprehensive solution that includes both hardware and software tools, such as the Chimera LLVM C Compiler and the Chimera Instruction Set Simulator, enabling developers to design, simulate, and deploy their applications effectively. The goal of Quadric is to enhance the performance and ease of development for machine learning applications on SoCs.
Burlingame, CaliforniaHeadquarters
2017Year Founded
$42.1MTotal Funding
DEBTCompany Stage
Hardware, Enterprise Software, AI & Machine LearningIndustries
51-200Employees