Manager, Customer Support
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in a related field and have at least 7 years of experience in customer support, with a strong understanding of technical troubleshooting and customer service principles. Experience with ticket management systems and a proven ability to communicate effectively with customers are essential.
Responsibilities
As a Manager, Customer Support, you will oversee the ticket management process, ensuring effective investigation, troubleshooting, and diagnosing technical issues, and communicating solutions to customers clearly and concisely. You will also balance your role as a player and coach by working alongside your team, resolving tickets, leading the creation and maintenance of customer-facing help documentation and internal support guides, and identifying opportunities to improve the Support team’s processes to drive greater efficiency and scalability.
Skills
Ticket management
Troubleshooting
Customer communication
Documentation creation
Process improvement
Support workflows
Quadric
Simplifies SoC design for machine learning
About Quadric
Quadric focuses on simplifying the design and programming of System on Chips (SoCs) specifically for machine learning applications. Their main product is the Chimera, a General-Purpose Neural Processing Unit (GPNPU) that combines matrix and vector operations with scalar control code in a single execution pipeline. This design allows developers to avoid splitting application code across different processors, making the development process more efficient. Quadric serves clients in the semiconductor industry, including SoC developers and manufacturers, who need to improve their machine learning capabilities. Unlike competitors, Quadric offers a comprehensive solution that includes both hardware and software tools, such as the Chimera LLVM C Compiler and the Chimera Instruction Set Simulator, enabling developers to design, simulate, and deploy their applications effectively. The goal of Quadric is to enhance the performance and ease of development for machine learning applications on SoCs.
Burlingame, CaliforniaHeadquarters
2017Year Founded
$42.1MTotal Funding
DEBTCompany Stage
Hardware, Enterprise Software, AI & Machine LearningIndustries
51-200Employees