Quadric

Manager, Customer Support

Canada

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance TechnologyIndustries

Position Overview

  • Location Type: Hybrid (⅔ in Vancouver, ⅓ Distributed)
  • Employment Type: Full-time
  • Salary: Not specified

Quandri is an insurance technology company focused on helping brokerages and agencies improve their renewal processes through AI-driven automation. We’ve experienced significant growth and are continuing to scale our team and operations. We are transforming the insurance industry by providing a platform that streamlines renewals, enhances client and staff experiences, and reduces risk. We are a crew-oriented company, modeled after interstellar astronauts, committed to diversity and innovation.

Requirements

  • Not specified in the provided text.

Responsibilities

  • Oversee the ticket management process, ensuring effective investigation, troubleshooting, and diagnosing technical issues.
  • Communicate solutions to customers in a clear and concise manner.
  • Balance a player and coach role: work alongside the team by spending time in the support queue and resolving tickets.
  • Lead the creation and maintenance of customer-facing help documentation, internal support guides, and training resources.
  • Identify opportunities to improve the Support team's processes, aiming to drive greater efficiency and establish scalable workflows.

Company Information

  • Mission: To unlock the world’s insurance data so brokerages and agencies can best serve their clients.
  • Platform: Renewal Intelligence Platform
  • Growth: 3x ARR growth last year, plans for continued growth.
  • Recognition: Named one of LinkedIn’s Top Canadian Startups in 2024.
  • Clients: Trusted by 5 of Canada’s top 10 brokerages.
  • Funding: Raised venture capital from top US and Canadian investors.
  • Culture: Crew-oriented, modeled after interstellar astronauts, committed to diversity and multi-faceted approach.

Skills

Ticket management
Troubleshooting
Customer communication
Documentation creation
Process improvement
Support workflows

Quadric

Simplifies SoC design for machine learning

About Quadric

Quadric focuses on simplifying the design and programming of System on Chips (SoCs) specifically for machine learning applications. Their main product is the Chimera, a General-Purpose Neural Processing Unit (GPNPU) that combines matrix and vector operations with scalar control code in a single execution pipeline. This design allows developers to avoid splitting application code across different processors, making the development process more efficient. Quadric serves clients in the semiconductor industry, including SoC developers and manufacturers, who need to improve their machine learning capabilities. Unlike competitors, Quadric offers a comprehensive solution that includes both hardware and software tools, such as the Chimera LLVM C Compiler and the Chimera Instruction Set Simulator, enabling developers to design, simulate, and deploy their applications effectively. The goal of Quadric is to enhance the performance and ease of development for machine learning applications on SoCs.

Burlingame, CaliforniaHeadquarters
2017Year Founded
$42.1MTotal Funding
DEBTCompany Stage
Hardware, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Company Equity

Risks

Increased competition from established semiconductor companies threatens market share.
Rapid AI advancements may outpace Quadric's current product offerings.
Potential IP disputes could lead to costly legal battles.

Differentiation

Chimera GPNPU integrates matrix, vector, and scalar operations in one pipeline.
Quadric's GPNPU runs C code, enhancing versatility for neural network operations.
Quadric offers a unified architecture for ML inference and C++ processing.

Upsides

Quadric's Series B funding boosts expansion of engineering and commercial teams.
Partnership with Ams Osram enhances smart sensing solutions for edge applications.
Quadric Developer Studio simplifies AI and ML application development.

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