Legal Counsel
AI FoundationSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Manager, Counsel: Complaints, Disputes & Fraud (Hybrid) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Juris Doctor from an accredited law school
- Active member in good standing of at least one state bar
- At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel
- Preferred Qualifications
- 4+ years of experience as an attorney in a law firm, in-house legal department and/or government agency doing work related to the financial service industry
- Ability to work in a dynamic environment and flexibility to adapt to changing needs
- Ability and desire to learn new areas of law
- Ability and willingness to work as a team player
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
Responsibilities
- Provide legal advice and support on responses to customer complaints and disputes
- Work with compliance and business partners to investigate consumer complaints and develop appropriate written response
- Identify and coordinate resolution of potential line of business compliance or operational errors
- Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation
- Provide information on litigation and regulatory trends
- Provide information to legal partners about trends and issues identified through complaints
- Identify and assess legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers
- “Translate” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts
- Ensure that support is provided in a timely manner in order to meet regulatory and business requirements
- Actively engage with colleagues to provide legal support as part of a collaborative and cross-functional team
Skills
Regulatory Compliance
Consumer Complaints
Billing Disputes
Fraud Investigation
Legal Analysis
Risk Assessment
Legal Writing
Strategic Analysis
Trend Analysis
Communication Skills
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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