Manager, Corporate Quality (Post-Market, External Partnerships and Testing)

Employment Type: Full-time

Position Overview

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, enabled by its vertically integrated platform that spans from diagnosis to medication delivery and ongoing care. Since 2017, Ro has helped millions of patients across the United States. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024), a Best Workplace for Parents for three years (2021-2023), and a CNBC Disruptor 50 in 2022.

As a Manager, Corporate Quality (Post-Market, External Partnerships and Testing), you will be a key member of the Corporate Quality team. You will oversee quality assurance from the technical transfer/go-to-market phase through the product’s entire lifecycle. This role is critical in upholding the highest standards of quality, compliance, and innovation with our suppliers, vendors, third-party pharmacy partners, and testing facilities.

Responsibilities

• Oversee Quality Assurance for on-market products from commercialization through end of life, ensuring compliance with all relevant standards and regulations.
• Maintain Good Documentation Practices (GDP), including product specifications, formula approvals, and audit documentation.
• Manage Third-Party Testing, coordinating all ongoing testing activities, ensuring appropriate record retention of results, Certificates of Analysis, and other relevant documentation.
• Support Product, Process, and Material Validations/Qualifications by working cross-functionally with R&D and key stakeholders to ensure proper documentation and compliance.
• Assist in Developing, Implementing, and Maintaining a robust Quality Management System (QMS) as it relates to post-market quality.
• Conduct Vendor Audits to ensure partners meet quality standards and overall compliance requirements.
• Act as a Key Member of the Internal Audit Team to assess and improve quality processes.
• Support Product Improvement Initiatives, including the development and execution of Corrective and Preventive Actions (CAPA) and Root Cause Analysis (RCA) programs.
• Stay Informed on Industry Trends and Regulatory Changes to ensure continued compliance and best practices.
• Collaborate Cross-Functionally to uphold quality standards throughout the product lifecycle.
• Identify and Drive Process Improvements, implementing best practices to enhance efficiency and reduce defects.
• Utilize Quality Tools and Methodologies to optimize processes and improve product reliability.

Requirements

• Bachelor's degree with a science focus (Biology, Chemistry, Biochemistry, Engineering, etc.).
• Illinois / Florida Pharmacist / Pharmacy Technician Licensure or ability to obtain, strongly preferred.
• 5+ years working in post-market surveillance and supplier/vendor management.
• Background in pharmaceutical or compounding pharmacy with knowledge of industry regulations (FDA 503A/B Compounding, FDA 21 CFR 210/211/820, CAP/CLIA for laboratories) and any related certification, strongly preferred.
• Previous Vendor and Third-Party Audit experience with certification as Quality Auditor or in Quality Management Systems a plus.
• Ability to travel up to 40% of time.
• Proficiency in quality tools and methodologies.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong analytical skills with attention to detail and ability to think strategically and tactically.
• Outstanding written and verbal communication skills.
• Irrational passion for building the future of healthcare with an emphasis on quality processes to drive successful patient outcomes.

Company Information

Ro is a direct-to-patient healthcare company committed to making healthcare easy, effective, and accessible. We offer nationwide telehealth, labs, and pharmacy services through our vertically integrated platform. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024), a Best Workplace for Parents for three years (2021-2023), and a CNBC Disruptor 50 in 2022.

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