Manager, Content & Platform Operations at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, BiotechnologyIndustries

Requirements

Bachelor’s degree from a 4-year college or university preferred
5-8 years of experience in the TV or entertainment industry with a media agency, streaming service, or network
Proven ability to collaborate cross-functionally and communicate effectively across teams
Demonstrate expertise in troubleshooting and root cause analysis across multiple systems
Strong understanding of video platforms, CMS tools, and metadata standards
Experience with streaming platforms or OTT services
Knowledge of video encoding, delivery formats, and digital asset management
Solid knowledge of product & project management and operations
Content Management/Database System and QA/QC experience
Ability to be a quick learner, detail-oriented, unafraid to ask questions, and comfortable learning and understanding complex technical processes

Responsibilities

Manage onboarding, delivery, and lifecycle of content across all platforms, including VOD, Free, SVOD, EST, TVOD, Advertising campaigns, new providers, packages and subscriptions/upsell on platform
Coordinate content onboarding timelines with internal and external stakeholders to support business goals and partnership initiatives
Maintain relationships with content delivery partners and collaborate with account managers to resolve issues and ensure compliance
Proactive and reactive maintenance of the VOD catalog
Content Validation & Troubleshooting - oversee content QA, ticketing, and triage processes to ensure accurate ingestion, platform functionality, and resolution of delivery issues
Planning & programming support for content changes (rebrands, takedowns, contract expirations – alternate viewing guides)
Tooling & Reporting Optimization - Drive enhancements & create BRD reqs for CMS tools and reporting systems to improve operational efficiency and content visibility
Design, implement, and maintain automated workflows and processes to optimize production and content operations, ensuring efficiency, scalability, and consistency across team deliverables
Monitor content performance metrics and provide actionable insights to stakeholders for continuous improvement
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Skills

Key technologies and capabilities for this role

Content ManagementVODContent DeliveryTroubleshootingStakeholder ManagementPartnership ManagementContent Programming

Questions & Answers

Common questions about this position

What are the main responsibilities of this role?

The role involves overseeing Video On Demand (VOD) content across platforms, managing onboarding and lifecycle of content, coordinating timelines with stakeholders, troubleshooting issues, maintaining content calendars, and optimizing tools and workflows.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture at Comcast emphasize?

Comcast emphasizes passion for teamwork, vision to revolutionize industries, and leading the future in media and technology, driven by remarkable people who bring cutting-edge products to life.

What makes a strong candidate for this Manager role?

A strong candidate should be detail-oriented, skilled in editorial content programming, troubleshooting with internal tools, coordinating with stakeholders, and driving process optimizations, with the ability to exercise independent judgment.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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