Manager, Candidate Experience & Interview Operations at General Motors

Warren, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Human Resources, Talent AcquisitionIndustries

Requirements

Bachelor’s degree in Human Resources, Business, Communications, or related field
7+ years of experience in recruiting operations, candidate experience, recruitment coordination, or HR program management
3+ years of people management experience with a team of 10+ direct reports
Proven ability to lead operational teams in high-volume, global environments
Strong analytical skills; experience interpreting survey data and driving measurable improvements
Excellent communication, stakeholder management, and change leadership skills
Proficiency with ATS and HR technology platforms
(Preferred) Experience in a large, matrixed organization or technology/manufacturing industry
(Preferred) Background in project management, process design, or service delivery optimization
(Preferred) Certification in Change Management (e.g., Project Management (PMP))

Responsibilities

Lead, coach, and develop a high-performing team of 20 interview coordinators
Foster a culture of operational excellence, inclusion, accountability, and continuous improvement
Ensure consistent delivery of interview coordination services aligned to SLAs, TA policies, and compliance requirements
Own the full lifecycle of interview coordination for all business units, from scheduling and logistics to candidate communications and day of interview support
Partner with recruiting, HR, and business leadership to optimize scheduling workflows, panel management, and system efficiencies
Establish, track, and report operational metrics (volume, SLA adherence, candidate NPS, etc.) to drive performance and service quality
Own all candidate and hiring manager experience surveys
Identify trends, pain points, and opportunities from survey data to improve the end-to-end hiring journey
Partner with TA leadership and cross-functional teams (HR Ops, Branding, DEI, etc.) to prioritize and drive & implement experience improvements
Lead the change management process tied to survey insights, ensuring alignment with business goals and stakeholder buy-in
Develop communication plans, training, and feedback loops to ensure adoption of new practices and tools
Implement scalable, candidate-centric solutions and ensure consistency across global regions
Develop vision for recruiting coordination in partnership with recruiting leadership and plan on quarterly timescales
Deliver regular reporting and insights on candidate experience metrics, survey outcomes, and operational KPIs
Translate data into actionable recommendations that enhance satisfaction, efficiency, and brand perception

Skills

Key technologies and capabilities for this role

Recruiting OperationsPeople ManagementStakeholder EngagementInterview CoordinationTeam LeadershipChange ManagementSurvey AnalysisOperational MetricsSLA ManagementCandidate ExperienceHiring Manager SurveysNPS TrackingWorkflow OptimizationPanel ManagementHR Compliance

Questions & Answers

Common questions about this position

What experience is required for the Candidate Experience Manager role?

Candidates need a Bachelor’s degree in Human Resources, Business, Communications, or related field, 7+ years in recruiting operations, candidate experience, recruitment coordination, or HR program management, and 3+ years of people management with 10+ direct reports.

How large is the team this role will manage?

The role manages a team of approximately 20 direct reports.

What does the company culture emphasize for this team?

The culture fosters operational excellence, inclusion, accountability, and continuous improvement.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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