[Remote] Manager, Business Systems at Iterable

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience building and executing a GTM tools strategy
Experience using the following in Salesforce: APEX, flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g., Data Loader)
Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets
Experience managing integrated applications and third-party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies

Responsibilities

Manage integrated applications and third-party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies
Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
Support existing GTM tools and drive increased adoption across the team
Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
Own, create, and maintain both internal and external documentation
Support end-users of the Salesforce platform and integrated tools
Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
Monitor system health and performance including proactively identifying and improving system processes
Maintain and improve data cleanliness
Build and maintain architecture of our GTM technologies, including managing efficiency, usage, and consolidation of said technologies

Skills

Iterable

Customer engagement platform for personalized marketing

About Iterable

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. The platform allows companies to design unique content tailored to each customer and orchestrates messages across multiple channels to enhance communication. Iterable operates on a subscription-based model and incorporates AI to improve the relevance of marketing messages, offering advanced personalization features. The company's goal is to empower marketers to move beyond traditional methods and thrive in a challenging economic environment.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$332.9MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Paid Parental Leave

Competitive salaries, meaningful equity

Medical, dental, vision, & life insurance

Balance Days

Fertility & Adoption Assistance

Paid Sabbatical

Flexible PTO

Monthly Employee Wellness allowance

Monthly Professional Development allowance

Pre-tax commuter benefits

Complete laptop workstation

Comprehensive Private Medical Insurance

401(k) Retirement Plan

Risks

Increased competition from AI-powered platforms like Braze and Salesforce Marketing Cloud.

Potential data privacy concerns with GDPR compliance in the EMEA region.

Economic uncertainties may impact subscription renewals and new customer acquisitions.

Differentiation

Iterable offers AI-driven cross-channel features for personalized customer engagement.

The platform's Smart Ingest feature consolidates data from multiple sources for better insights.

Joining the MACH Alliance highlights Iterable's commitment to open, best-of-breed technology ecosystems.

Upsides

Generative AI-Powered Journey Builder simplifies creating customer journeys with natural language prompts.

Native WhatsApp integration expands global reach for engaging international audiences.

Brand Affinity Reporting provides deeper insights into customer sentiment for targeted marketing.

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